Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I dont owe apple any money but still says i should verify my billing info before i update

i dont owe apple any money and i dont have any subscribtion too yet still when i try to update my apps it say verification required😔😔

Posted on May 23, 2018 4:41 PM

Reply
Question marked as Best reply

Posted on May 24, 2018 2:31 PM

Even if you only want something that is free, Apple may insist any problems it may be having verifying an existing payment method first be resolved with your with your financial institution. You can try removing payment information (see the last two links) to avoid the problem with the existing method but other topics suggest if you have any payment form currently on record it must first be verified before you can change payment type.


On a mobile device go to Settings > iTunes & App Store > Apple ID and check your payment information is current.


- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined including pending purchases.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit CVV security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html


To remove payment:


Removing a credit card from an account - Change or remove your Apple ID payment information - https://support.apple.com/HT201266 - More information at: https://discussions.apple.com/thread/3251676?answerId=15891166022#15891166022


If you can‘t choose None when you edit your Apple ID payment information - https://support.apple.com/HT203905 - also make sure you don't have any active subscriptions, are set as the Family Organizer for a Family Sharing plan, or owe any money for past purchases.

5 replies
Question marked as Best reply

May 24, 2018 2:31 PM in response to TekilaDre

Even if you only want something that is free, Apple may insist any problems it may be having verifying an existing payment method first be resolved with your with your financial institution. You can try removing payment information (see the last two links) to avoid the problem with the existing method but other topics suggest if you have any payment form currently on record it must first be verified before you can change payment type.


On a mobile device go to Settings > iTunes & App Store > Apple ID and check your payment information is current.


- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined including pending purchases.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit CVV security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html


To remove payment:


Removing a credit card from an account - Change or remove your Apple ID payment information - https://support.apple.com/HT201266 - More information at: https://discussions.apple.com/thread/3251676?answerId=15891166022#15891166022


If you can‘t choose None when you edit your Apple ID payment information - https://support.apple.com/HT203905 - also make sure you don't have any active subscriptions, are set as the Family Organizer for a Family Sharing plan, or owe any money for past purchases.

May 24, 2018 2:34 PM in response to Lawrence Finch

Lawrence Finch wrote:


You must have a valid payment method in your iTunes account whether you owe Apple money or not, and even if you only want to download free stuff.

I have downloaded a dozen free apps (and only free apps). I have never once had the enter payment information with my account, not even when I set it up, and never in the times I have downloaded new or updated free apps. I think the requirement to enter billing information has a more complicated basis.

I dont owe apple any money but still says i should verify my billing info before i update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.