Using an AppleTV 4K with the NBC app without an NBC Profile

In setting up the NBC App on our AppleTX 4K tonight, we noted that we could either sign up for a NBC Profile OR link our TV Provider. We chose the latter, since we're getting overwhelmed quickly by the insane number of user accounts we need to live our daily life.


We get a screen that tells us to navigate to nbc dot com slash activate and enter the code as presented. On my MacBook Air, we do that and then are prompted to select our TV provider and log in. We then get a screen saying (paraphrasing) "You're all good to go!" yet the AppleTV screen doesn't change, and when we back out of the app to the main screen and try to watch something we get directed back to the activation screen. This infinite loop never seems to cease, and our TV provider is unable to help us as this is an issue with our AppleTV, not their service (their words).


Any words of wisdom from the community? Has anyone gotten the NBC app to work on their AppleTV without needing to set up an NBC profile?


Thanks in advance!!

Apple TV 4K, tvOS 11.3

Posted on May 23, 2018 5:47 PM

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3 replies

May 24, 2018 5:55 AM in response to ScubaMedic

Disregard... I found the problem. My TV Provider (Comcast, grrr) has a sign in / auth page that doesn't support Safari. It's been broken since last year and there is no resolution stated. I tried the exact same process as last night with Google Chrome (on my MacBook Air) and it worked first time through.


I will escalate this to Comcast at Apple Support for their records.

May 24, 2018 5:40 AM in response to Urquhart1244

Thanks for the reply!! Do you know where I would enter the code on the AppleTV? The directions are to go to nbc.com/activate and there is no Safari or web browser that I can find (easily) for the AppleTV.


I'll keep tying to google for a "How to set up the NBC app" document, but so far it seems like I'm being ask to lick the back of my own head with these steps and process.

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Using an AppleTV 4K with the NBC app without an NBC Profile

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