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User profile for user: Leon Buijs
Leon Buijs Author
User level: Level 1
21 points

Mail keeps asking for password

Hi,


I set up a new email account and it works fine via webmail, but when I set up the account in OS X 10.11 with Mail 9.3 it won't work. It keeps asking for the password (via the System Preferences).


I have two other mailaccounts in Mail that work fine.


So far, I tried:

  • checking ISP recommended settings for Mail 9.3 (set port to 587, use SSL, set Password authentication
  • restarting OS X
  • restarting Mail
  • resetting the password
  • set it up in a different OS X user account
  • set it up on a different Mac
  • reset the Key Chain Access app


What am I missing?

Mac Pro, OS X El Capitan (10.11.6), working with Macs since 1992

Posted on May 24, 2018 5:35 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,051 points

Posted on May 24, 2018 9:48 AM

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit System Preferences.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.


If the application is the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

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Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,051 points

May 24, 2018 9:48 AM in response to Leon Buijs

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit System Preferences.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.


If the application is the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

Reply

Mail keeps asking for password

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