Ringer will not turn off

In addition to what ChrisJ4203 correctly suggested, you can't "mute" the ringer adjusting its volume, you can do it using the switch that is on the left side of your iPhone (above volume buttons, as provided in the support guide I've posted in my previous reply) or you can set up the "Do not Distrurb" feature.

Read also this support guide:

Use Do Not Disturb on your iPhone, iPad, and iPod touch - Apple Support

Regards

Giulio

I have never seen the ability to mute the phone by pressing the volume down button. To Mute the ringer, you use the Mute switch on the side of the phone. And there is no where in Settings to mute the ringer.

I'm not sure how you are trying to do this, but it is not possible. When you move the Mute switch to mute, with the color showing, are you saying that it does not show Ringer Silent on the home screen and the ringer is still active?

You were being crystal clear. What I said is that I've never seen that behavior on the iPhone in my past uses. When you flip the Mute switch the phone should go to vibrate. That is what it is designed for, to quickly put the device into silent mode. If you go to Sounds & Haptics, make sure that Vibrate on Silent is on.

Have you tried to turn on silent mode? Take a look at this guide and read about "ring/silent":

About the buttons and switches on your iPhone, iPad, or iPod touch - Apple Support

Regards

Giulio

Greetings Mark (and... Hi ChrisJ4293, if you're connected).

Unfortunately, after testing that behavior related to Ringer mute on my iP7 and on my wife's iP6, both running iOS 11.3.1, I wasn't able to duplicate the results coming from Mark's wife or kids iPhones. With other different sound's sources (music, videos, etc) I was able to mute them completely turning down the volume switch, but NOT for Ringer.

To summarize the situation, If I correctly understood, your iPhone with iOS 11.3.1 isn't able to mute the ringer, but your wife's and kids devices (all running the same iOS version) can do it.

I've tried to change my settings (as far as Settings>Sounds@Haptics are concerned) to no avail, so I'm kindly asking you to check also my settings, and notify me if you find anything different from the settings of your wife's or kids iPhones. (sorry, my screenshots are in my native language, but the settings position should be the same).

Please, keep me informed, Mark.

Thanks and regards

Giulio

Well, I can't reproduce that behavior on my iPhone 7 running iOS 11.3.1.

Since I never used that method, perhaps it could have worked on iOS versions earlier than iOS 11. I really don't know, and I'm curious about that.

What iOS versions are your wife and your kids running?

Regards

Giulio

You're quite welcome, Mark.

Please, believe me, I'm not thinking that you're telling lies.

The mystery is that I'm not able to replicate that behaviour on my iP7.

Are all your iP7's running iOS 11.3.1?....

Thanks again for your patience.

Giulio

I cannot duplicate this behavior on my iPhone X either, and I never remember seeing this behavior on my other devices. While the Volume, for other things, such as music, etc, will exhibit that behavior, I've not seen it, nor can I do it for Ringer.

Chris, I never used this "method" with my previous devices (from 3g on 2009). When I wanted to mute my iPhone, I put it on airplane mode or used the "silent" switch, so I do not have any experience about that.

Let's see if the OP can give us further details.

Thanks (as usual) 🙂

Giulio

😮....

I can't stay here any longer, but I will make other different tests this evening.... (I don't give up 😉) and let you know my results tomorrow.

Thanks.

Giulio