It is New. I'm using Wifi. t keeps saying, the activation server could not be reached. What do I do?
iPad Air Wi-Fi + Cellular, iOS 11
What computer do you have?
1. You need either Window 7 or later OS or Mac OS X 10.10.5 (Yosemite) or later
2. Your computer iTunes version should be 12.7.4 or later
3. Connect iPad to your computer iTunes, then do a Sync.
4. Make sure Wi-Fi is ON to connect to the Internet.
5. Wait while iTunes detects and activates your iPad:
Is your iPad a cellular version?
If so take the SIM out and put it back in.
Are you connected to a computer to activate iPad?
If so, deactivate virus scanner or similar apps and firewall on computer.
Was the computer used to jailbreak Apple device?
If so use another computer.
I've done all that but not working still.
The response I get on the Computer is "The Ipad could not be activated because the activation information could not be obtained from the device."
The SIM is well inserted and not locked.
For further information.
Let me also state that the battery of the Ipad was changed. It is a brand new device but has been in storage for up to 2 years. So when it was opened last week, the battery could not charge after being plugged for over 12 hours and so the device could not come on. The technician said the battery was bad and had the battery changed. Since then the battery has been ok and the device on but cannot be activated.
Could there be something else wrong?
ogbuagu2 wrote:
For further information.
Let me also state that the battery of the Ipad was changed. It is a brand new device but has been in storage for up to 2 years. So when it was opened last week, the battery could not charge after being plugged for over 12 hours and so the device could not come on. The technician said the battery was bad and had the battery changed. Since then the battery has been ok and the device on but cannot be activated.
Could there be something else wrong?
Yes, was the battery changed by Apple? If so bring it back to Apple.
If not then you should bring it back to the 3rd party repairer. Apple will not touch it again.
Done so severally. Still same response.
It's both Cellular and Wifi but i'm using wifi.
I'm not connected to a computer.
You should connect to computer to activate iPad.
Thanks for your assistance.
Please i'm not so versed in this.
Can you kindly guide me step by step on how to go about this using the computer?
Really frustrating.
Ok. Will do and revert.
Thank you.
You're welcome.
Hi
Turn your router off for 20 /30 seconds when it's back on go to settings on ipad down to reset Reset network settings After reset enter your router wireless key.
Cheers
Brian 🇬-1F1E7;
Thanks for all your help. I will take it back.
Cheers.
You're welcome.
I can't activate my Ipad Air
