delete smtpserver causes mail to freeze cannot reboot

First, as many have already stated, it is impossible to delete an SMTP server using the "Edit smtp server list" option when accessed through Mail/preferences/[select email account].


But let us say that you attempt to send and email using a properly configured account and Mail opens a dialog telling you that smtp server cannot be used (even though the connection doctor suggests that both the imap and smtp connections are up).


This dialogue has the option also to "Edit smtp server list". If you open the server list and select a smtp server to delete using the minus ➖ button, the dialogue will freeze. If you open "Force Quit", mail is still responding. But I've waited up to 30 minutes for Mail to return.


Now, if you choose to reboot your computer (restart from the apple menu), the process will be halted by Mail. Choose this again several more times (the exact number appears to vary) and each time "something" being displayed by Mail (the dialogue box; the email that originally would not send and demanded you choose a different smtp server; or the Message Viewer itself) will disappear and eventually -- without choosing to Force Quit Mail -- the computer will restart.


When it does, opening Mail, you will find that the smtpserver you tried to delete is still present. With luck though, you will be able to send email from the account that was having trouble.

MacBook Pro with Retina display, macOS High Sierra (10.13.3), 500G Flash Drive 8Gig memory

Posted on May 25, 2018 10:36 AM

Reply

Similar questions

1 reply

May 25, 2018 11:17 AM in response to John Zwiebel

See also: unable to delete SMTP Mail server


Mail does not freeze using this option, but the SMTP server is not deleted anyway.


I note that a search of discussions that do not use exactly the right search terms (for example, just "SMTP" or "smtp server" or other variations) usually returns a long list of matches that are not useful because they are 6+ years old and many have no answers to them at all, but invite you to ask the question again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

delete smtpserver causes mail to freeze cannot reboot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.