Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Why is safari 11.1 sometimes shutting down with "unexpected error-ignre, report, or shut down?"

Why is safari 11.1 periodically shutting down. Error message: Unexpected error....ignore, report, (doesn't work), and quit.

iMac, Mac OS X (10.3.x)

Posted on

Reply
Question marked as Apple recommended
Answer:
Answer:

You may have a third party Safari extension or plug-in installed that's causing a conflict when the routine update was installed.


Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

Posted on

May 26, 2018 8:56 AM in response to Shankie63 In response to Shankie63

That is commonly caused by anti-virus software, so-called "cleaning/tune-up" apps, or incompatible or out-of-date browser extensions. I've never run that stuff and Safari has been stable for me from since v1.


Start by going to Safari Preferences > Extensions tab and turning off any extensions there. Restart Safari and test. If the probelm goes away that confirms it was an extension. You can isolate which one by turning them back on one at a time and testing. If the problem returns, the last one reactivated is the guilty party.


If you are not sure what third-party software is installed, you can post a snapshot of your system configuration so we can check. Fortunately there is a safe and secure way to do that.


A respected and long-serving member of these communities has created a simple utility that will take that "snapshot" of your configuration without revealing any sensitive information about you and your computer. It only runs when you tell it to, not in the background, and therefore creates no performance penalties. It is Etrecheck, and is available here:


http://etrecheck.com/


Run it and, when its results display, select "Report" from the left-hand pane (scroll down), then click Etrecheck's "Share Report" icon followed by "Copy Report" from the resulting dropdown. Paste the entire report into a response to your own thread here. It will often allow us to quickly identify or eliminate software as the problem. It can also show some hardware issues, like insufficient RAM or a questionable hard drive.

May 26, 2018 8:56 AM

Reply Helpful

May 26, 2018 1:44 PM in response to Shankie63 In response to Shankie63

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

May 26, 2018 1:44 PM

Reply Helpful
Question marked as Apple recommended

May 26, 2018 1:49 PM in response to Shankie63 In response to Shankie63

You may have a third party Safari extension or plug-in installed that's causing a conflict when the routine update was installed.


Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

May 26, 2018 1:49 PM

Reply Helpful
User profile for user: Shankie63

Question: Why is safari 11.1 sometimes shutting down with "unexpected error-ignre, report, or shut down?"