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Apple recommended HP printer won't print.

I have an iMac18,2(2017) with 3.4 GHz Intel Core i5 and 8 GB Memory installed. It is running macOS High Sierra Version 10.13.4. My older HP OfficeJet Pro 8610 would print, but the capability to Scan and Copy is gone. The software is no longer supported by HP, and there was no HP Utility or printer app to pick from among the applications on my Apple iMac. The Apple web site recommended several printers, all HP. I ordered the HP ENVY Photo 7864 All-in-One and picked it up at my local Apple Store on Monday (21MAY2018). It printed during setup and through an Ethernet RJ45 connection from this iMac18,2 for a couple of days. However, yesterday and today, it wouldn't print from my iMac using the same connection. The window on the printer says to go to 123.hp.com, but a pop-ups warn that the certificate is not valid and data transmitted to the website is not secure. There are other inconsistencies, anyone of which one might expect to have left me holding the bag, except that the new printer was sealed in a carton and was not in a bag when I hand carried it from the Apple Store. I created a folder with 39 screenshots which show my various attempts to resolve this issue. I tried to post the folder of screenshots within this message, but I don't see that they are here.

macOS High Sierra (10.13.4), 3.4 GHz Intel Core i5

Posted on May 26, 2018 1:17 PM

30 replies

May 31, 2018 9:14 AM in response to Bradley Dichter

See also https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-serie s/9073159/model/16483157/document/c04788799

HP Easy Scan should be, working from memory, in the /Applications folder in a HP or HP Software folder. By the way, Spotlight does not be default show everything on your Mac. System files and invisible files are excluded. You can add these criteria to the find command's pop-up menu so you can then search and include System Files and include visible and invisible files.

May 31, 2018 9:47 PM in response to babowa

The simple and obvious root definition of the word "responsible" is "able to respond". I am trying to respond here and there, but no one can possibly be everywhere. I can accept the responsibility for restricting access within my LAN only to MAC addresses that are recognized in the gateway modem and myself. To abandon that responsibility in favor of "an impossibly difficult general password for the router" would be irresponsible, IMHO, in so far as that password can be seen by numerous anonymous individuals perhaps employed by an ISP (as stated somewhere in their customer terms of use or privacy policy) or by the manufacturer of the modem router, and God knows who else. I therefore am attempting to assume responsibility for my own actions and devices, but one person cannot be accountable for any or all of the possible errors in the system. On the job for nearly fifty years with the same company, we learned that "all accidents are preventable. Yet, there will always be accidents". The number of vulnerabilities that are ignored, covered up, or deliberately introduced into the impossibly difficult and occult Internet are growing by leaps and bounds, and this is no accident.


This afternoon, Thursday, 31may2018, I returned the subject device, an HP ENVY Photo 7864 All-in-One to the Apple Store where I had taken delivery of it on Monday, 21may2018. I received an email with an attachment which looks like a Microsoft Word document. I would rather not open it.

May 31, 2018 10:02 PM in response to Bradley Dichter

Thank you, Bradley. The MAC addresses fro bothe Ethernet and Wi-Fi on this particular printer are identical except for the last of the twelve characters is 2 for Ethernet and 3 for Wi-Fi. These addresses were displayed on the small 2.4" screen on the front of the printer. The actual report that I printed four or five times (during the first few hours of the setup process) whenever those MAC addresses were displayed didn't actually contain the MAC addresses. Sometime later, after I had transcribed them with pen and paper, the printer did print its MAC addresses. I don't remember exactly how, as I was lost in the ozone, trying to keep my head above water, skating on thin ice, to counterfeit a few phrases.

May 31, 2018 10:03 PM in response to Community User

If you did not receive a receipt for the return/refund, then I would guess that this would be what you received. Apple normally sends all receipts, purchase copies, etc. via email unless you asked for a paper copy.


As for your responsibilities and others being aware of your passwords (i.e. your bank being familiar with those and your financial assets), everyone will have their own opinion on that subject and that would be beyond the scope of this user to user technical forum.

May 31, 2018 10:22 PM in response to Bradley Dichter

I ran searches for HP and for printer and for other related terms to no avail. I scrolled up and down my list of applications and found nothing, which was actually the way the setup procedure said it should have been, and to deter any and all printer driver software before beginning the setup. I came to the understanding that as soon as the printer was connected to my iMac, and then the next time the iMac was online, Apple would recognize the make and model of the printer and download the proper driver software into my iMac automatically.


Most of the past week or ten days, I have been busy trying to get the printer to work. I think perhaps there are a few downloads that were not there two weeks ago. As I recall, HP Easy Scan is one of them. I restarted that one download at least six times. It is time to clean house and uninstall.

May 31, 2018 10:39 PM in response to babowa

I just now went to recheck my email. What looked like an attached Microsoft WORD document an hour ago is no longer evident, replaced by a legible return receipt showing "Online Credit - Refunded to original tender". The image of a paper clip is still there. I shy away from clicking on those clips. I receive two or three Apple receipts by email every month. This is the first time one has been sent to me as an attachment, never mind enclosed within a Microsoft WORD document.

May 31, 2018 11:05 PM in response to babowa

Banks and bank tellers are bonded and insured. When money has disappeared from my account without my approval, my bank has always restored the full amount of the those funds. The implications of stolen identities and passwords on the Internet extend far beyond simple financial losses, IMO.

Jun 1, 2018 12:23 PM in response to Bradley Dichter

Before removing the old printer to prepare for the new printer, I verified that there was no HP or other print drivers in my iMac. This is part of the recommended setup procedure. I had also seen a web page that stated that HP no longer supported my old HP OfficeJet Pro 8610. Apple's setup procedure for its replacement (which has now been returned for credit) was to ignore HP and let Apple detect the presence of the new printer. Once Apple discovers the make and model of the new printer, it would "automatically" download the correct drivers for that new device. So I waited and did not in fact download HP Easy Start until it became obvious that nothing was happening and the printer was not working. The use of the term Easy Scan may be a typo, but I have tried several doenloads to the point of despair. I returned the new printer yesterday, after seeing that the new printer is no longer on the Apple list of 5000 or more drivers. The old Officejet 8610 has now reappeared on what is ostensibly the same list.


Setting the correct MAC addresses has been a tedious procedure in my Gateway, because the instructions are clear enough so I should be able to change the name, IP addresses, and MAC addresses of any device at any time using software available from the modem manufacturer and and also software with a different look available from the ISP who rents the modem router to me. At any rate, I have made countless attempts at entering new static (reserved) IP addresses manually. A new IP address may appear in one view and an old IP address in a couple other places. So it has not been easy to determine which one is the actual address and which one may be displayed perhaps to make it look like I have the one I chose. Nevertheless, I believe that it is worthwhile. In every case, the MAC addresses do correspond to the actual MAC addresses embedded in my devices. Some of the IP addresses do not agree with the ones I have chosen. Many of the devices are now plain and simple, corresponding with names I have documented for use throughout my household for flagging the ends of cables and such. At one point last week, I wanted to change the name of an older smartphone, but the change would not be accepted. Then, the name changed to "marshmallow". Just here and now is the first time that I have ever typed the word "marshmallow" referring to anything other than an actual marshmallow, and even then I don't remember where or when.

May 30, 2018 1:32 PM in response to babowa

The narrow top end of the OEM box sealed by HP states: "Minimum System Requirements / ... MacOS 10.12 Sierra, OS X v10.11 El Capitan, OS X v10.10 Yosemite..."

May 31, 2018 10:05 PM in response to Bradley Dichter

Thank you, Bradley. I had pretty much determined that it was the latest, up to date, printer that would have the features I needed before I ordered it from Apple.

May 31, 2018 10:09 PM in response to babowa

I was simply stating the facts of my experience and responding to the suggestions that I would be better off with Wi-Fi.

Apple recommended HP printer won't print.

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