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In app purchase pending

So I bought some gems for this game im playing and i noticed that the gems have not been added to my account when the money has been taken out of my bank account. I check my email and i got an email from the itunes store that's titled "Purchase Confirmation", I then check my purchase history and the in app purchase is there but it says its pending. What do i do to confirm this purchase or to cancel it altogether?

Posted on May 28, 2018 9:09 AM

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Question marked as Best reply

Posted on May 29, 2018 11:03 AM

Hey Earl,

I hear you're having some issues with an in-app purchase that you need cleared up with iTunes. Let's get some information for you.

In this situation, I'd use the steps here to report a problem with the purchase:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Report a problem

You can report a problem with any purchase that you've made in the last 90 days. Find the purchase that you need help with, then click Report a Problem and follow the onscreen steps. You might need to send us more information, contact the app developer, or download the item again.

If the purchases that you're trying to get help with don't appear in Report a Problem, or you aren't sure which Apple ID these charges were made with, check to make sure your email address has an Apple ID associated with it, then contact Apple Support.

If you use Family Sharing and need help with a shared item, ask the family member who initiated the purchase to complete these steps.

Learn how to get help with subscriptions and apps that unexpectedly quit, stop responding, or won't open.


Cheers!
2 replies
Question marked as Best reply

May 29, 2018 11:03 AM in response to earlfromleicester

Hey Earl,

I hear you're having some issues with an in-app purchase that you need cleared up with iTunes. Let's get some information for you.

In this situation, I'd use the steps here to report a problem with the purchase:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Report a problem

You can report a problem with any purchase that you've made in the last 90 days. Find the purchase that you need help with, then click Report a Problem and follow the onscreen steps. You might need to send us more information, contact the app developer, or download the item again.

If the purchases that you're trying to get help with don't appear in Report a Problem, or you aren't sure which Apple ID these charges were made with, check to make sure your email address has an Apple ID associated with it, then contact Apple Support.

If you use Family Sharing and need help with a shared item, ask the family member who initiated the purchase to complete these steps.

Learn how to get help with subscriptions and apps that unexpectedly quit, stop responding, or won't open.


Cheers!

In app purchase pending

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