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iTunes store error code -9836

Hi All,

I can't get into the iTunes store since I had a iTunes 'hang' last night. Unfortunately, I didn't catch the error code then. I am getting an error code now, however, and it's -9836. So that's it. Any help would be greatly appreciated from the community here as opposed to possible hours of 'due diligence'. I tried https://support.apple.com/en-us/HT203174 which listed iTunes error codes but -9836 isn't listed.

Thanks in advance,

MM3

iMac (20-inch Early 2008), Mac OS X (10.6.8), iTunes 11.3.1

Posted on May 29, 2018 12:22 PM

Similar questions

103 replies

Clyd33

Level 1

4 points

May 30, 2018 2:42 PM in response to Michael Murphy3

Hi,

Have you received any response from Apple Support?

May 30, 2018 2:46 PM in response to Michael Murphy3

iTunes 12.7.5.9 has just been released. Does this fix the issue?

turingtest2

Level 10

274,504 points

May 30, 2018 2:53 PM in response to vaughanfromwilloughby

iTunes 12.7.5.9 requires OS X 10.10.5 Yosemite or better.

tt2

May 30, 2018 2:56 PM in response to Michael Murphy3

Fixed Maybe? Been having same problem last 2 days, but just went to iTunes store to read the error code again to report it---and it all looks ok now. Fingers crossed.

t1chb

Level 1

14 points

May 30, 2018 3:08 PM in response to Michael Murphy3

Yeah, mine started working again!

May 30, 2018 3:10 PM in response to janetfrombarnardsville

Thanks Janet. Is working for me now also.

Gavmax

Level 1

4 points

May 30, 2018 3:12 PM in response to Michael Murphy3

I can't believe! yesterday Apple sold me a Mountain Lion licence to upgrade Lion OS and now I can't download my purchase?

May 30, 2018 3:56 PM in response to Michael Murphy3

Everyone should try their itunes store and apple store again, I tried and both were up and running and I'm on Mac OS 10.8.5. Yay!!!

May 30, 2018 3:58 PM in response to elissafromnyc

Thanks all!

This kind of problem let me think if I should be upgrading my old Macbook Air Mid 2011 to High Sierra. I'm not sure if my 2.1ghz and 4gb ram can handle the newest OS.