iTunes store error code -9836

Hi All,

I can't get into the iTunes store since I had a iTunes 'hang' last night. Unfortunately, I didn't catch the error code then. I am getting an error code now, however, and it's -9836. So that's it. Any help would be greatly appreciated from the community here as opposed to possible hours of 'due diligence'. I tried https://support.apple.com/en-us/HT203174 which listed iTunes error codes but -9836 isn't listed.

Thanks in advance,

MM3

iMac (20-inch Early 2008), Mac OS X (10.6.8), iTunes 11.3.1

Posted on May 29, 2018 12:22 PM

Top-ranking reply

skwcrj

Level 1

11 points

Posted on May 30, 2018 1:16 PM

I don't think that this is Mac specific. The same issue is happening with 12.6.3.6 on Windows 10 PC's.

I think that Apple quietly discontinued iTunes store access to older versions of iTunes. I have two PC's with Windows 10 that were updated last weekend with the latest Windows update. I didn't have any issues accessing the iTunes store with iTunes 12.6.3.6 until yesterday. I updated one computer to the latest version of iTunes 12.7.5.9. The iTunes store access is back to normal. The big down side is the loss of managing Apps and Books (PDF's in my case) via iTunes.

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103 replies

May 30, 2018 10:30 AM in response to Michael Murphy3

Cannot access App Store. Cannot access iTunes. Is there any other way for me to update my OS....? i am beyond frustrated.

Clyd33

Level 1

4 points

May 30, 2018 2:42 PM in response to Michael Murphy3

Hi,

Have you received any response from Apple Support?

May 30, 2018 2:56 PM in response to Michael Murphy3

Fixed Maybe? Been having same problem last 2 days, but just went to iTunes store to read the error code again to report it---and it all looks ok now. Fingers crossed.

t1chb

Level 1

14 points

May 30, 2018 3:08 PM in response to Michael Murphy3

Yeah, mine started working again!

May 30, 2018 3:10 PM in response to janetfrombarnardsville

Thanks Janet. Is working for me now also.

Gavmax

Level 1

4 points

May 30, 2018 3:12 PM in response to Michael Murphy3

I can't believe! yesterday Apple sold me a Mountain Lion licence to upgrade Lion OS and now I can't download my purchase?

May 30, 2018 3:58 PM in response to elissafromnyc

Thanks all!

This kind of problem let me think if I should be upgrading my old Macbook Air Mid 2011 to High Sierra. I'm not sure if my 2.1ghz and 4gb ram can handle the newest OS.

May 30, 2018 4:02 PM in response to Michael Murphy3

It is working now.

marshy

Level 2

269 points

May 30, 2018 5:31 PM in response to Michael Murphy3

Working again for me now. 🙂

OS X 10.6.8; iTunes 10.6.3

May 30, 2018 5:35 PM in response to marshy

Yes , it works again .

May 29, 2018 4:48 PM in response to Michael Murphy3

Any resolutions with getting this issue fixed? I'm having the same problems. When logging into iTunes error -9836 "Make sure your network connection is active and try again." I'm currently online BTW. Furthermore, when opening the App Store I get the following error, "Cannot Connect to the App Store An Internet connection is required". Again I'm currently logged onto the internet and have a connection. I get the same outcome whether using WiFi or the Ethernet connection. This issue just started today for me. Done numerous searches online with no luck.

minutes

Level 1

4 points

May 30, 2018 2:52 PM in response to dnoise

That suggestion was made to me today as well, however in a very friendly way. Sorry you had to go through this.

The guy may have been rude but he is probably right, as in: this may be our only way out of being stuck with Mountain Lion or older. I think it is unlikely that they are going to roll back on their server security changes (if that is what's happening here).

On the other hand: 5-6 years lifetime as an OS (since the release of Mountain Lion in 2012) isn't all that long. They (Apple) should have communicated this WAY better and earlier to give the user enough time to take the appropriate measures.

Good night, and good luck!

May 29, 2018 2:54 PM in response to willjay157

Hi Willjay157,

You're on an older operating system as well, that's Mountain Lion 10.8.5.

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iTunes store error code -9836