iTunes store error code -9836

Hi All,

I can't get into the iTunes store since I had a iTunes 'hang' last night. Unfortunately, I didn't catch the error code then. I am getting an error code now, however, and it's -9836. So that's it. Any help would be greatly appreciated from the community here as opposed to possible hours of 'due diligence'. I tried https://support.apple.com/en-us/HT203174 which listed iTunes error codes but -9836 isn't listed.

Thanks in advance,

MM3

iMac (20-inch Early 2008), Mac OS X (10.6.8), iTunes 11.3.1

Posted on May 29, 2018 12:22 PM

Similar questions

103 replies

Clyd33

Level 1

4 points

May 30, 2018 2:42 PM in response to Michael Murphy3

Hi,

Have you received any response from Apple Support?

May 30, 2018 2:46 PM in response to Michael Murphy3

iTunes 12.7.5.9 has just been released. Does this fix the issue?

turingtest2

Level 10

278,055 points

May 30, 2018 2:53 PM in response to vaughanfromwilloughby

iTunes 12.7.5.9 requires OS X 10.10.5 Yosemite or better.

tt2

May 30, 2018 2:56 PM in response to Michael Murphy3

Fixed Maybe? Been having same problem last 2 days, but just went to iTunes store to read the error code again to report it---and it all looks ok now. Fingers crossed.

t1chb

Level 1

14 points

May 30, 2018 3:08 PM in response to Michael Murphy3

Yeah, mine started working again!

May 30, 2018 3:10 PM in response to janetfrombarnardsville

Thanks Janet. Is working for me now also.

Gavmax

Level 1

4 points

May 30, 2018 3:12 PM in response to Michael Murphy3

I can't believe! yesterday Apple sold me a Mountain Lion licence to upgrade Lion OS and now I can't download my purchase?

May 30, 2018 3:56 PM in response to Michael Murphy3

Everyone should try their itunes store and apple store again, I tried and both were up and running and I'm on Mac OS 10.8.5. Yay!!!

May 30, 2018 3:58 PM in response to elissafromnyc

Thanks all!

This kind of problem let me think if I should be upgrading my old Macbook Air Mid 2011 to High Sierra. I'm not sure if my 2.1ghz and 4gb ram can handle the newest OS.

May 30, 2018 4:02 PM in response to Michael Murphy3

It is working now.

marshy

Level 2

269 points

May 30, 2018 5:31 PM in response to Michael Murphy3

Working again for me now. 🙂

OS X 10.6.8; iTunes 10.6.3

May 30, 2018 5:35 PM in response to marshy

Yes , it works again .

May 30, 2018 9:25 PM in response to y2kok

For those with older OS than 10.8.

You can follow the step by step instruction how to upgrade to 10.8 first, then to Sierra on Sierra OS “how to upgrade” page.

My MBA2011 runs great with sierra

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes store error code -9836