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Question: iMessages Are Blank

The CEO's wife emailed me today to say she can't use iMessages on her phone because they are all blank. She look a screen shot and sure enough, nothing is showing up...


User uploaded file


It shows 7 unread messages though:

User uploaded file


Troubleshooting Steps So-Far:

  • Closed out iMessages and Started Again.
  • Turned iMessages Off and Back On.
  • Turned Phone off and Back On
  • Applied All available Updates
  • Did a hard/soft reset (not factory reset)
  • Made sure they were not out of local storage.


The only change they made over the weekend was installing Fitbit to use with an Alta. I've asked them to uninstall that but haven't heard back from them as of yet.


They are in an other state, so I can't support this issue hands on. Any other suggestions?

Thanks..

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Jun 4, 2018 2:53 PM in response to garak0410 In response to garak0410

Found the same issue with my daughters iPhone after upgrading to iOS 11.4 - downgrading to 11.3.1 fixed it. There must be some bug with in 11.4 perhaps a corrupt message however I cannot for the life of me work out what it is...

Jun 4, 2018 2:53 PM

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Question: iMessages Are Blank