Lordcaine wrote:
Yes I know what this forum is. I also work in customer support at a fortune 100 company and know that some people in CS are tasked with reviewing these forums.
That may be true where you work but, largely, it isn't in these forums. The Hosts review posts to make sure that they are in line with the terms of use. Given the huge volume of posts and the small number of Hosts, that's all they have time to do. Questions in certain forums that have gone unanswered for more than 12 hours are automatically routed to Community Specialists who answer them if they can be answered by a referral to a support article. No regular Apple Support personnel are reading here. So, no, you're not talking to Apple Support here.
On rare occasions, if an engineer/team is investigating an already identified issue, they may search the forum for examples of the issue and reach out to people directly.