2011 iMac very slow when booting up
My mid 2011 iMac 21" running OS Sierra 10.12.6 takes too long to boot up and open applications. I rarely restart the computer because of this. I also have the dreaded beachball appear more often than I'd like when I have multiple apps open. A few years ago I added additional RAM and am now at 8GB. I suspect that I need to add additional RAM but want to know if there are any other issues that are compromising the machine's performance. I ran a system report on http://etrecheck.com/ and have attached for review and advice.
Thanks in advance for your help
EtreCheck version: 4.3.1 (4D024)
Report generated: 2018-05-30 06:41:18
Download EtreCheck from https://etrecheck.com
Runtime: 9:37
Performance: Below Average
Problem:Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
Stuck iCloud - This machine has a large number of pending iCloud transfers.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac Model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
BANK 0/DIMM1 - 2 GB DDR3 1333 ok
BANK 1/DIMM1 - Empty
Video Information:
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1600 x 900
Drives:
disk0 - WDC WD5000AAKS-402AA0 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk1 - Seagate FreeAgent GoFlex 500.11 GB
External USB 480 Mbit/s
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 - P************s (Case-Sensitive Journaled HFS+) 499.76 GB
disk2 - Seagate FreeAgent GoFlex 1.00 TB
External USB 480 Mbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - ************e (Case-Sensitive Journaled HFS+) 999.86 GB
Mounted Volumes:
disk0s2 - Macintosh HD 499.25 GB (206.27 GB free)
Journaled HFS+
Mount point: /
disk1s2 - P************s 499.76 GB (411.15 GB free)
Case-Sensitive Journaled HFS+
Mount point: /Volumes/P************s
disk2s2 - ************e 999.86 GB (24.77 GB free)
Case-Sensitive Journaled HFS+
Mount point: /Volumes/ ************e
Network:
Interface en0: Ethernet
Interface en5: iPad
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
One IPv6 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 2.85 GB available
iCloud Status: 45 pending files
System Software:
macOS Sierra 10.12.6 (16G1314)
Time since boot: About 24 days
System Load: 1.53 (1 min ago) 1.91 (5 min ago) 2.06 (15 min ago)
Configuration Files:
File /etc/sysctl.conf exists but not expected
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.avg.init.plist
Executable: /Library/Application Support/AVGAntivirus/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avg.update.plist
Executable: /Library/Application Support/AVGAntivirus/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avg.userinit.plist
Executable: /Library/Application Support/AVGAntivirus/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.avg.home.userinit.plist
Executable: /Users/***/Library/Application Support/AVGAntivirus/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist
Executable: /Library/Application Support/AVGAntivirus/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
40 32-bit apps
Kernel Extensions:
/Library/Application Support/AVGAntivirus/components/fileshield/signed
[Loaded] AVGFileShield.kext (AVG Technologies CZ, s.r.o., 4.0.0 - SDK 10.12)
/Library/Application Support/AVGAntivirus/components/proxy/signed
[Loaded] AVGPacketForwarder.kext (AVG Technologies CZ, s.r.o., 2.1 - SDK 10.12)
/Library/Extensions
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)
System Launch Agents:
[Not Loaded] | 6 Apple tasks |
[Loaded] | 163 Apple tasks |
[Running] | 116 Apple tasks |
System Launch Daemons:
[Not Loaded] | 39 Apple tasks |
[Loaded] | 165 Apple tasks |
[Running] | 115 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-28) |
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-22) |
[Running] | com.avg.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2018-02-16) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-11-17) |
[Not Loaded] | com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2016-09-28) |
[Loaded] | com.avg.userinit.plist (? 59a6db8e - installed 2018-02-16) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Not Loaded] | com.oracle.java.Java-Updater.plist (? 0 - installed ) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26) |
Launch Daemons:
[Running] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Loaded] | com.oracle.JavaInstallHelper.plist (? aa99a8c9 - installed 2016-01-28) |
[Running] | com.avg.update.plist (? 7a885bf0 - installed 2018-02-16) |
[Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2016-09-28) |
[Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-22) |
[Loaded] | com.avg.init.plist (? d34ba41 - installed 2018-02-16) |
[Loaded] | com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-01-11) |
[Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26) |
[Loaded] | com.avg.uninstall.plist (? ced238bd - installed 2018-02-16) |
[Running] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-28) |
[Other] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) |
[Not Loaded] | com.oracle.java.Helper-Tool.plist (? 0 - installed ) |
[Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Loaded] | com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-10-01) |
[Loaded] | com.oracle.java.JavaUpdateHelper.plist (? 95986cc6 - installed 2015-08-30) |
[Running] | com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09) |
[Running] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-07) |
User Launch Agents:
[Other] | com.bluejeans.app.detector.plist (? 0 - installed 2016-08-19) |
[Other] | com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-08-12) |
[Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2018-05-09) |
[Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2016-10-01) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-11-17) |
[Loaded] | com.avg.home.userinit.plist (? 0 - installed 2018-02-16) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-03-31)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Fitbit Connect Menubar Helper Application (? - installed 2016-03-02)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Backup and Sync from Google Application (Google, Inc. - installed 2018-04-12)
(/Applications/Backup and Sync.app)
AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-05-30)
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-04-28)
FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22)
QuickTime Plugin: 7.7.3 (installed 2018-04-08)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-04)
AdobePDFViewer: 18.009.20044 (installed 2017-11-04)
Flash Player: 21.0.0.226 (installed 2016-04-22)
EPPEX Plugin: 10.0 (installed 2013-09-25)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2014-03-30)
SharePointBrowserPlugin: 14.7.7 (installed 2018-04-22)
iPhotoPhotocast: 7.0 (installed 2013-04-20)
Safari Extensions:
Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-19) |
3rd Party Preference Panes:
Flash Player (installed 2016-04-15)
Trusteer Endpoint Protection (installed 2016-10-13)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB - Disk used: 292.98 GB
Destinations:
************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 175
Oldest backup: 2014-10-02 21:24:20
Last backup: 2018-05-30 06:13:34
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
Microsoft Outlook | Microsoft Corporation | 33 | |
kernel_task | Apple | 5 | |
helpd | Apple | 4 | |
WindowServer | Apple | 4 | |
mdworker32 (2) | Apple | 2 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
kernel_task | Apple | 773 MB | |
Backup and Sync | Google, Inc. | 569 MB | |
Google Chrome Helper (11) | Google, Inc. | 560 MB | |
com.avg.gmsd | ? | 444 MB | /Library/Application Support/AVGAntivirus/components/gms/bin |
mdworker (28) | Apple | 325 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
mDNSResponder | Apple | 61 MB | 9 MB | |
com.avg.proxy | AVG Technologies CZ, s.r.o. | 4 MB | 33 KB | |
netbiosd | Apple | 933 KB | 603 KB | |
apsd | Apple | 74 KB | 87 KB | |
ntpd | Apple | 60 KB | 63 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
WindowServer | Apple | 3 | |
mds | Apple | 1 | |
RdrCEF | Adobe Systems, Inc. | 1 | |
hidd | Apple | 1 | |
Backup and Sync | Google, Inc. | 0 |
Virtual Memory Information:
Available RAM | 1.80 GB |
Free RAM | 17 MB |
Used RAM | 6.20 GB |
Cached files | 1.78 GB |
Swap Used | 896 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
Numbers | 5.0 | 2018-05-06 |
Keynote | 8.0 | 2018-05-06 |
Pages | 7.0 | 2018-05-06 |
Adobe Acrobat Reader DC (18.011.20040) | 0 | 2018-05-30 |
Clean up:
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent .plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
~/Library/LaunchAgents/com.bluejeans.app.detector.plist
/Users/***/Library/Application Support/Blue Jeans/desktop/carmel-detector/startup/start-carmel-detector.sh
Executable not found
Diagnostics Information (past 7 days):
2018-05-25 08:35:56 Backup and Sync.app CPU (2 times)
/Applications/Backup and Sync.app
2018-05-06 09:27:44 Last Shutdown Cause: 0 - Power loss
End of report
iMac, iOS 10, mid 2011