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check macbook pro for virus

I recently got this window on my web browser (see image below). Is this genuine or attempt to infect my computer?


Thanks


User uploaded file

MacBook Pro with Retina display, macOS Sierra (10.12.6)

Posted on May 31, 2018 7:12 AM

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Question marked as Top-ranking reply

Posted on May 31, 2018 7:17 AM

It is phishing. No one can know what is on your Mac, not even Apple. Disregard it.

If it persists take these steps:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

5 replies
Question marked as Top-ranking reply

May 31, 2018 7:17 AM in response to shahidfromuk

It is phishing. No one can know what is on your Mac, not even Apple. Disregard it.

If it persists take these steps:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

check macbook pro for virus

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