We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?

We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?

Posted on Jun 1, 2018 7:04 PM

Reply
6 replies

Jun 2, 2018 4:59 AM in response to Betgoza

Most AV software does not recognize or remove any Adware as Adware is something you installed on your own. You may have been tricked into installing it, much like you were tricked into installing Avast, thinking it would provide you with something useful.

I don't know if Etrecheck can identify it, but that is where I would start as you were already advised.


Here are some ways you might have been tricked into installing it: How to install adware

Jun 2, 2018 5:10 AM in response to Betgoza

Hi,


Uninstall Avast using the developers instructions https://support.avast.com/en-au/article/Uninstall-Mac-Security


Then use Malwarebytes it is the most proven anti malware for Mac and was developed by one of the uses here on Apple Support Communities


Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes



Your Mac does not require any anti virus or so called “cleaning apps” in fact they can slow down your Mac or completely ruin that install of macOS.


Avoid opening or downloading items from email messages and websites unless you are certain that they come from a legitimate, trusted source. If you’re uncertain about the source, delete the item.


Gatekeeper is a new feature in Mac OS X Lion or later that builds on OS X's existing malware checks to help protect your Mac from malware and misbehaving apps downloaded from the Internet.


Hope that helps

Jun 5, 2018 2:31 PM in response to ckuan

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-05 14:26:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:56

Performance: Excellent


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Old operating system - Old operating system versions no longer receive security updates.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Air (13-inch, Mid 2013)

MacBook Air Model: MacBookAir6,2

1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM - Not upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 298


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900


Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 120.47 GB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 120.47 GB (39.16 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en1: Thunderbolt Ethernet

Interface en4: Thunderbolt Ethernet 2

Interface en5: Thunderbolt Ethernet 3

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X Mavericks 10.9.5 (13F1911)

Time since boot: About 14 days

System Load: 1.27 (1 min ago) 1.36 (5 min ago) 1.32 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers


Unsigned Files:

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Library/Application Support/Avast/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Library/Application Support/Avast/hub/init.sh

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

5 32-bit apps


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/signed

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)


/Library/Application Support/Avast/components/proxy/signed

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)


System Launch Agents:

[Not Loaded] 5 Apple tasks
[Loaded] 138 Apple tasks
[Running] 41 Apple tasks


System Launch Daemons:

[Not Loaded] 49 Apple tasks
[Loaded] 130 Apple tasks
[Running] 69 Apple tasks


Launch Agents:

[Loaded] com.avast.userinit.plist (? bb25154c - installed 2018-05-18)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-11-09)


Launch Daemons:

[Loaded] com.avast.uninstall.plist (? 22f94791 - installed 2018-05-18)
[Loaded] com.avast.init.plist (? fc55b6fa - installed 2018-05-18)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-28)
[Loaded] com.avast.update.plist (? 5c6ac355 - installed 2018-05-18)


User Launch Agents:

[Other] com.avast.home.userinit.plist (? 0 - installed 2018-02-09)


User Login Items:

iTunesHelper Application (Apple - installed 2017-07-22)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2013-12-29)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)

QuickTime Plugin: 7.7.3 (installed 2016-08-29)

Flash Player: 29.0.0.171 (installed 2018-05-08)

Default Browser: 537 (installed 2014-11-17)


3rd Party Preference Panes:

Flash Player (installed 2018-04-28)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple3
launchd (4)Apple1
kernel_taskApple1
syspolicydApple1
ocspdApple0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
com.apple.WebKit.WebContent (3)?464 MB
kernel_taskApple420 MB
opensslApple156 MB
com.avast.daemonAVAST Software a.s.154 MB
MailApple91 MB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
awk (2)?30
grep?25
openssl (2)?24
WindowServerApple2
MailApple0


Virtual Memory Information:

Available RAM2.81 GB
Free RAM483 MB
Used RAM1.19 GB
Cached files2.34 GB
Swap Used283 MB


Software Installs (past 30 days):

NameVersionInstall Date
Adobe Flash Player29.0.0.1712018-05-08
Gatekeeper Configuration Data1392018-05-31


Clean up:

~/Library/LaunchAgents/com.avast.home.userinit.plist

/Users/***/Library/Application Support/Avast/hub/userinit.sh

Executable not found


End of report

Jun 5, 2018 2:34 PM in response to ckuan

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-05 14:26:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:56

Performance: Excellent


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Old operating system - Old operating system versions no longer receive security updates.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Air (13-inch, Mid 2013)

MacBook Air Model: MacBookAir6,2

1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM - Not upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 298


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900


Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 120.47 GB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 120.47 GB (39.16 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en1: Thunderbolt Ethernet

Interface en4: Thunderbolt Ethernet 2

Interface en5: Thunderbolt Ethernet 3

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X Mavericks 10.9.5 (13F1911)

Time since boot: About 14 days

System Load: 1.27 (1 min ago) 1.36 (5 min ago) 1.32 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers


Unsigned Files:

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Library/Application Support/Avast/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Library/Application Support/Avast/hub/init.sh

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

5 32-bit apps


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/signed

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)


/Library/Application Support/Avast/components/proxy/signed

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)


System Launch Agents:

[Not Loaded] 5 Apple tasks
[Loaded] 138 Apple tasks
[Running] 41 Apple tasks


System Launch Daemons:

[Not Loaded] 49 Apple tasks
[Loaded] 130 Apple tasks
[Running] 69 Apple tasks


Launch Agents:

[Loaded] com.avast.userinit.plist (? bb25154c - installed 2018-05-18)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-11-09)


Launch Daemons:

[Loaded] com.avast.uninstall.plist (? 22f94791 - installed 2018-05-18)
[Loaded] com.avast.init.plist (? fc55b6fa - installed 2018-05-18)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-28)
[Loaded] com.avast.update.plist (? 5c6ac355 - installed 2018-05-18)


User Launch Agents:

[Other] com.avast.home.userinit.plist (? 0 - installed 2018-02-09)


User Login Items:

iTunesHelper Application (Apple - installed 2017-07-22)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2013-12-29)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)

QuickTime Plugin: 7.7.3 (installed 2016-08-29)

Flash Player: 29.0.0.171 (installed 2018-05-08)

Default Browser: 537 (installed 2014-11-17)


3rd Party Preference Panes:

Flash Player (installed 2018-04-28)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple3
launchd (4)Apple1
kernel_taskApple1
syspolicydApple1
ocspdApple0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
com.apple.WebKit.WebContent (3)?464 MB
kernel_taskApple420 MB
opensslApple156 MB
com.avast.daemonAVAST Software a.s.154 MB
MailApple91 MB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
awk (2)?30
grep?25
openssl (2)?24
WindowServerApple2
MailApple0


Virtual Memory Information:

Available RAM2.81 GB
Free RAM483 MB
Used RAM1.19 GB
Cached files2.34 GB
Swap Used283 MB


Software Installs (past 30 days):

NameVersionInstall Date
Adobe Flash Player29.0.0.1712018-05-08
Gatekeeper Configuration Data1392018-05-31


Clean up:

~/Library/LaunchAgents/com.avast.home.userinit.plist

/Users/***/Library/Application Support/Avast/hub/userinit.sh

Executable not found


End of report

Jun 5, 2018 4:07 PM in response to Betgoza

So, why would you post the report more than once? I cannot find a difference between the two.


And aside from the fact that you should uninstall Avast, I cannot find any significant problem. You are running a completely outdated and no longer supported OS. And, you have not booted in about two weeks which can help get rid of minor glitches.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?

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