We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?
We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?
We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?
Most AV software does not recognize or remove any Adware as Adware is something you installed on your own. You may have been tricked into installing it, much like you were tricked into installing Avast, thinking it would provide you with something useful.
I don't know if Etrecheck can identify it, but that is where I would start as you were already advised.
Here are some ways you might have been tricked into installing it: How to install adware
Hi,
Uninstall Avast using the developers instructions https://support.avast.com/en-au/article/Uninstall-Mac-Security
Then use Malwarebytes it is the most proven anti malware for Mac and was developed by one of the uses here on Apple Support Communities
Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes
Your Mac does not require any anti virus or so called “cleaning apps” in fact they can slow down your Mac or completely ruin that install of macOS.
Avoid opening or downloading items from email messages and websites unless you are certain that they come from a legitimate, trusted source. If you’re uncertain about the source, delete the item.
Gatekeeper is a new feature in Mac OS X Lion or later that builds on OS X's existing malware checks to help protect your Mac from malware and misbehaving apps downloaded from the Internet.
Hope that helps
Do not download/install anti-virus, optimiser, cleaner or any such software for your Mac.
Keep Mac up to date and it will take care of itself.
Use etrecheck from https://etrecheck.com and see what is running on your Mac.
Post the full result here and we go from there.
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-05 14:26:17
Download EtreCheck from https://etrecheck.com
Runtime: 2:56
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Old operating system - Old operating system versions no longer receive security updates.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air Model: MacBookAir6,2
1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 298
Video Information:
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 120.47 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 120.47 GB (39.16 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en1: Thunderbolt Ethernet
Interface en4: Thunderbolt Ethernet 2
Interface en5: Thunderbolt Ethernet 3
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X Mavericks 10.9.5 (13F1911)
Time since boot: About 14 days
System Load: 1.27 (1 min ago) 1.36 (5 min ago) 1.32 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.update.plist
Executable: /Library/Application Support/Avast/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
Executable: /Library/Application Support/Avast/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.userinit.plist
Executable: /Library/Application Support/Avast/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.init.plist
Executable: /Library/Application Support/Avast/hub/init.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
5 32-bit apps
Kernel Extensions:
/Library/Application Support/Avast/components/fileshield/signed
[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)
/Library/Application Support/Avast/components/proxy/signed
[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)
System Launch Agents:
| [Not Loaded] | 5 Apple tasks |
| [Loaded] | 138 Apple tasks |
| [Running] | 41 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 49 Apple tasks |
| [Loaded] | 130 Apple tasks |
| [Running] | 69 Apple tasks |
Launch Agents:
| [Loaded] | com.avast.userinit.plist (? bb25154c - installed 2018-05-18) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-11-09) |
Launch Daemons:
| [Loaded] | com.avast.uninstall.plist (? 22f94791 - installed 2018-05-18) |
| [Loaded] | com.avast.init.plist (? fc55b6fa - installed 2018-05-18) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-28) |
| [Loaded] | com.avast.update.plist (? 5c6ac355 - installed 2018-05-18) |
User Launch Agents:
| [Other] | com.avast.home.userinit.plist (? 0 - installed 2018-02-09) |
User Login Items:
iTunesHelper Application (Apple - installed 2017-07-22)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2013-12-29)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)
QuickTime Plugin: 7.7.3 (installed 2016-08-29)
Flash Player: 29.0.0.171 (installed 2018-05-08)
Default Browser: 537 (installed 2014-11-17)
3rd Party Preference Panes:
Flash Player (installed 2018-04-28)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 3 | |
| launchd (4) | Apple | 1 | |
| kernel_task | Apple | 1 | |
| syspolicyd | Apple | 1 | |
| ocspd | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (3) | ? | 464 MB | |
| kernel_task | Apple | 420 MB | |
| openssl | Apple | 156 MB | |
| com.avast.daemon | AVAST Software a.s. | 154 MB | |
| Apple | 91 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| awk (2) | ? | 30 | |
| grep | ? | 25 | |
| openssl (2) | ? | 24 | |
| WindowServer | Apple | 2 | |
| Apple | 0 |
Virtual Memory Information:
| Available RAM | 2.81 GB |
| Free RAM | 483 MB |
| Used RAM | 1.19 GB |
| Cached files | 2.34 GB |
| Swap Used | 283 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 29.0.0.171 | 2018-05-08 |
| Gatekeeper Configuration Data | 139 | 2018-05-31 |
Clean up:
~/Library/LaunchAgents/com.avast.home.userinit.plist
/Users/***/Library/Application Support/Avast/hub/userinit.sh
Executable not found
End of report
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-05 14:26:17
Download EtreCheck from https://etrecheck.com
Runtime: 2:56
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Old operating system - Old operating system versions no longer receive security updates.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air Model: MacBookAir6,2
1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 298
Video Information:
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 120.47 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 120.47 GB (39.16 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en1: Thunderbolt Ethernet
Interface en4: Thunderbolt Ethernet 2
Interface en5: Thunderbolt Ethernet 3
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X Mavericks 10.9.5 (13F1911)
Time since boot: About 14 days
System Load: 1.27 (1 min ago) 1.36 (5 min ago) 1.32 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.update.plist
Executable: /Library/Application Support/Avast/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
Executable: /Library/Application Support/Avast/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.userinit.plist
Executable: /Library/Application Support/Avast/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.init.plist
Executable: /Library/Application Support/Avast/hub/init.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
5 32-bit apps
Kernel Extensions:
/Library/Application Support/Avast/components/fileshield/signed
[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)
/Library/Application Support/Avast/components/proxy/signed
[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)
System Launch Agents:
| [Not Loaded] | 5 Apple tasks |
| [Loaded] | 138 Apple tasks |
| [Running] | 41 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 49 Apple tasks |
| [Loaded] | 130 Apple tasks |
| [Running] | 69 Apple tasks |
Launch Agents:
| [Loaded] | com.avast.userinit.plist (? bb25154c - installed 2018-05-18) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-11-09) |
Launch Daemons:
| [Loaded] | com.avast.uninstall.plist (? 22f94791 - installed 2018-05-18) |
| [Loaded] | com.avast.init.plist (? fc55b6fa - installed 2018-05-18) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-28) |
| [Loaded] | com.avast.update.plist (? 5c6ac355 - installed 2018-05-18) |
User Launch Agents:
| [Other] | com.avast.home.userinit.plist (? 0 - installed 2018-02-09) |
User Login Items:
iTunesHelper Application (Apple - installed 2017-07-22)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2013-12-29)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)
QuickTime Plugin: 7.7.3 (installed 2016-08-29)
Flash Player: 29.0.0.171 (installed 2018-05-08)
Default Browser: 537 (installed 2014-11-17)
3rd Party Preference Panes:
Flash Player (installed 2018-04-28)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 3 | |
| launchd (4) | Apple | 1 | |
| kernel_task | Apple | 1 | |
| syspolicyd | Apple | 1 | |
| ocspd | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (3) | ? | 464 MB | |
| kernel_task | Apple | 420 MB | |
| openssl | Apple | 156 MB | |
| com.avast.daemon | AVAST Software a.s. | 154 MB | |
| Apple | 91 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| awk (2) | ? | 30 | |
| grep | ? | 25 | |
| openssl (2) | ? | 24 | |
| WindowServer | Apple | 2 | |
| Apple | 0 |
Virtual Memory Information:
| Available RAM | 2.81 GB |
| Free RAM | 483 MB |
| Used RAM | 1.19 GB |
| Cached files | 2.34 GB |
| Swap Used | 283 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 29.0.0.171 | 2018-05-08 |
| Gatekeeper Configuration Data | 139 | 2018-05-31 |
Clean up:
~/Library/LaunchAgents/com.avast.home.userinit.plist
/Users/***/Library/Application Support/Avast/hub/userinit.sh
Executable not found
End of report
So, why would you post the report more than once? I cannot find a difference between the two.
And aside from the fact that you should uninstall Avast, I cannot find any significant problem. You are running a completely outdated and no longer supported OS. And, you have not booted in about two weeks which can help get rid of minor glitches.
We downloaded Avast security to get rid of tags.bluekai.com & it's not working. Suggestions?