CleanMyMac 3 messed up my photos library

I am really frustrated by what has happened here, and hope somebody can help me clean up this mess.


I bought a copy of CleanMyMac 3, hoping it could help me free up some space on my HDD. I ran a scan, and told it to clean up my Photos library. This is what CMM says it does:


Optimise photo library data: Clean out all the inside stuff that does not affect your actual photos

Remove local iCloud cache: Free your mac media you can always retrieve from iCloud


I ran that, and cleaned out a bunch of stuff, including:

- Photo cache files

- Faces cache


It seemed innocent enough, but it wasn't. Now, i'm experiencing the following symptoms (specifically regarding photos taken on my camera, and imported to the Photos library before the cleanup):


- photos taken with my camera (RAW images) do not show on screensaver

- photos taken with my camera (RAW images) do not transfer via iTunes to my IOS devices


Any photos imported after the cleanup show fine on the screensaver, and transfer to my IOS devices successfully.


Further, all photos taken with my iPhone, before or after the scan, show on the screensaver and transfer successfully.


So it's clear CMM messed up my library. I'm guessing it's one of the following:


1. It nuked the JPG versions of all the RAW images in the photos library (assuming that is what the Screensaver uses, and what iTunes transfers to IOS devices)

2. It nuked some kind of cache that is required to run the screensaver, and transfer to IOS


Their support team aren't being very helpful. They're pretending to have never heard of such an issue (surely this is not an anomaly), and suggested I restart my computer. LOL. That came after a couple of weeks of being in touch with them... love it!


Anyway, if anyone out there knows how i can force Photos to regenerate the cache or jpegs that it needs to operate correctly, that would make me super duper happy. I don't want to export and reimport all the RAW images, as i've done edits to them and don't want to lose all of that data.


I'm not storing photos in iCloud, so that's not an option either.


Thanks heaps 🙂

MacBook Pro (13-inch, Late 2016, 4 TBT3), iOS 11.4

Posted on Jun 2, 2018 5:53 PM

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23 replies

Jun 3, 2018 1:26 PM in response to gregorius77

Any ideas how i might script this, or force photos to rebuild all jpegs?

One way to force an edit is to select multiple photos at once,

  • then use the command "Image > Rotate Counter Clockwise ⌘R"
  • wait, until all thumbnails have been rotated,
  • then use the command "Image > Rotate Clockwise ⌥⌘R" to rotate them back to normal.

This will rebuild the thumbnails and update the caches, if you are lucky.


Do not select all photos at once. Try it in easy stages of a few hundreds first.

Jun 2, 2018 9:24 PM in response to gregorius77

It is a pity, that this support document by Apple does not include a list of known problematic cleaning applications: Using third-party apps to remove duplicate photos might damage your Photos for macOS library - Apple Support


I tested CleanMyMac 2 and 3 only on smaller libraries, that do not sync with iCloud and found no way to fix the library after running CMM. I had to restore the library from my Time Machine backup.


Which version of Photos are you running?

In Photos 3.0 on High Sierra you can try to force a download of photos from iCloud by ctrl-clicking an album in the sidebar and use the command "Download originals to this Mac" from the contextual menu.

Also, have you tested, if your Photos Library in iCloud is still in working condition? Can you make a slideshow on other devices you sync with iCloud? With your iPhone or iPad?

In that case I would copy your defective library to an external drive, then delete it and start over with a new, empty library. Let the new empty library sync with iCloud to recreate your library.


To mak a new, empty library, launch Photos while holding down the options key, until the Library chooser appears. select to create a new library. Make this library your system photo library in the Photos preferences > General. Make it the iCloud Photo Library in Photos > Preferences > iCloud. and wait for the library to download from iCloud.

Jun 2, 2018 9:55 PM in response to gregorius77

Which version of Photos are you running on your Mac? Is it Photos 3.0 on macOS 10.13.5 High Sierra?


If your original image files are still there, and Photos can find them, try to repair your Photos Library with the first aid tools as described here: https://support.apple.com/guide/photos/repair-the-library-pht6be18f93/mac

But make a new backup, before you try that, without overwriting the good backup you may have.

Jun 2, 2018 6:16 PM in response to gregorius77

Yes - CleanMyMac is malwear and has destroyed may Photo libraries and even entire Macs and should NEVER by used by anyone nor should any MacPaw software ever be used - once you damage your library by using this terrible application the only solution is to restore you backup from before you ran it and remove it from your computer adn never deal with MacPaw again for any reason


LN

Jun 2, 2018 6:36 PM in response to Allan Eckert

Allan Eckert wrote:


As you have now discovered that is CMM3 is good for is up your data and operating system.

You may want to restate your comment - it seems to endorse CMM which I suspect you do not want to do - and if you do want to endorse CMM then you are simply incorrect - it is terrible product and has damaged many systems



As you have now discovered the fact that all CMM3 is good for is mess up your data and operating system.

That is what I though you meant 🙂


LN

Jun 2, 2018 9:27 PM in response to léonie

Thankd leonie, that is a helpful answer.


Unfortunately my library is not in iCloud so no go there.


I thought about unpacking the contents of the library and comparing it to the contents of my backup (if its taken before the scam - freudian slip, i mean scan, hopefully it was ). Surely the missing jpegs will be in there somewhere, right? Is that what you tried @Leonie?

Jun 2, 2018 9:47 PM in response to gregorius77

Surely the missing jpegs will be in there somewhere, right? Is that what you tried @Leonie?

The versions of CMM 2 and 3 that I tested, removed the original master files (the RAW files or JPEGs) of the edited version and replaced them by the edited versions. And Photos could no longer find the originals.The lossless workflow had been broken, because the master-version pairs no longer worked. Reverting to the original was no longer possible. I do not know, if the current version is still doing this. If it is still removing originals and swapping them with the edited versions, you cannot simply restore missing image files, because the internal structure of the library has changed. It would be far safer to restore the complete library from your backup.


If you select an edited photo, can you export the original master file with "File > Export > Export unmodified original"?

Jun 2, 2018 10:19 PM in response to gregorius77

and that is what I posted


Yes - CleanMyMac is malwear and has destroyed may Photo libraries and even entire Macs and should NEVER by used by anyone nor should any MacPaw software ever be used - once you damage your library by using this terrible application the only solution is to restore you backup from before you ran it and remove it from your computer and never deal with MacPaw again for any reason


You needed a solution and posted the only one there is - why did you not bother to read this clear statement?


LN

Jun 3, 2018 10:41 AM in response to gregorius77

You have to first uninstall clean my Mac 3 see this article https://nektony.com/how-to/uninstall-cleanmymac

Using this app will delete Launch Agents , Launch Daemon folder from system library .

If this app is running even you repair the photo library , the solution would be for the time being , it will always corrupt photo library .

Note : read the instructions carefully what Larry said .

Jun 3, 2018 12:31 PM in response to gregorius77

I have no backup of my library from before the scan (its 200gb, hard to keep multiple copies).


Photos repair operation did not fix the issue.


Any other suggestions? This isnt looking good at all 😟


big suggestion - start backing up if your photos have any value to you - if you do ot always have great backups then you have a 100% guarentte of losing everythin sooner or later - Time Machine comes with your Mac and makes having hourly backups totally automatic - use it with default settings


LN

Jun 3, 2018 5:13 PM in response to léonie

Leonie, you are a genius! Thank you so so so so so very much! What a great little tip: rotating images does force the preview to be rebuilt, which fixes all of my issues. YAY!


Thanks also for being the only person on this discussion who bothered to address my actual issue. Except @tygb, your tip on how to cleanly uninstall CMM3 was useful too.


To everyone who felt the need to share that Clean My Mac is rubbish: thanks, but I knew that already (I learned the hard way, evidently).


For those that felt the need to rub my nose in the **** that I don't have an adequate backup plan: thank you too, but really, was that necessary?


Truth is i do have a backup strategy, i just wasn't keeping older versions of my library (it's 200GB in size, and i'm travelling so space isn't unlimited) so I overwrote my backup with a newer version before i realised this issue had occurred. I am switching to Time Machine backup now, which I believe handles versioning of Photos libraries well.

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CleanMyMac 3 messed up my photos library

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