No click on power button (MacBook 2017 15-inch)

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Level 1

8 points

No click on power button (MacBook 2017 15-inch)

I have encountered a problem with my power button (the one that also serves as a TouchID login). When I pressed it, it clicked once and then it stopped clicking. There's a slight movement on its right side when I press it but apparently, it doesn't power on the computer. TouchID works though. I'm not sure if it's a butterfly-type or not.

Is this something fixable? Maybe something got under it? Has someone encountered a similar issue?

Any help would be appreciated. Thank you.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.5)

Posted on Jun 2, 2018 8:17 PM

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Answer 1

sberman

Level 10

273,996 points

Jun 3, 2018 12:33 AM in response to k.korol

It’s time to visit an Apple Store or Authorized Apple Service Center with your Mac. Demonstrate the issue and let them advise you how to proceed.

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Answer 2

sberman

Level 10

273,996 points

Jun 2, 2018 9:46 PM in response to k.korol

k.korol wrote:

when I press it but apparently, it doesn't power on the computer.

Newer MacBooks (such as yours) power up differently than older ones.

Start up your MacBook Pro or MacBook by opening it or plugging it in - Apple Support

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Answer 3

k.korol Author

Level 1

8 points

Jun 3, 2018 12:04 AM in response to sberman

Thank you for your response. The button is still not operating correctly. I have found out about this when the computer became unresponsive. I have decided to click on it and hold it to reboot the Mac (this step is also in the guide that you sent).

The button now cannot be pressed. The laptop turns on and off but does not make a click sound and does not do anything. I had to wait until the laptop basically died to unfreeze the machine.

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No click on power button (MacBook 2017 15-inch)

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