cannot get past apple screen after hard reset
my phone wont get past the apple screen after a hard reset.what can I do?
iPhone 6, iOS 10.3.3
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User profile for user:
jeremy_v
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Community Specialist
Hello Hollymrrcc,
Thank you for using Apple Support Communities! I understand that your iPhone will not start up past the Apple logo. Having full use of your iPhone is important. I would be happy to point you towards a resolution.
Here's a resource that could help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Specifically, check out the steps in this section:
Keep us posted with what happens from here.
Take care!
Thank you for using Apple Support Communities! I understand that your iPhone will not start up past the Apple logo. Having full use of your iPhone is important. I would be happy to point you towards a resolution.
Here's a resource that could help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Specifically, check out the steps in this section:
If your device turns on but gets stuck during start up
If you see the Apple logo or a red or blue screen during startup, try these steps:
- Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart.
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
- Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
Keep us posted with what happens from here.
Take care!