Photos not updating on Mac OS 10.13.4

.: Hello. I have a 2012 MacBook, using MacOS High Sierra 10.13.4. Despite its age, it still functions well and is robust.


I have the Photos app running on my MacBook, iPad Pro, and iPhone 6s. Photos taken with either the iPad or iPhone update shortly thereafter on the other device. On my MacBook, it hasn't updated since 10 May 2018. It says "Updating...", and that's it. There are 3,702 photos and 156 videos there already.


I am aware that this question has been asked a number of times already, but I am unable to reply or respond to the previous threads. My apologies if this has been resolved already and I missed finding the solution.


In a previous thread, LarryHN wrote:


"You can check for specific problems in your library with two smart albums - file menu ==> new smart album

1 - Photo - is - referenced

2 - Photo - is - unable to upload to iCloud Photo Library

these two smart albums should both be empty"


I checked the above, and both smart albums were empty (as best I could determine.)


The exact status of my Photos reads: 3702 Photos, 156 Videos / Updating ...


I purchased EtreCheck, as I noticed LarryHN recommended it, and include its report below. Any help or advice or guidance will be greatly appreciated, and I thank you in advance for your assistance.


EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-09 20:11:35

Download EtreCheck from https://etrecheck.com

Runtime: 7:31

Performance: Below Average


Problem: Other problem

Description:

Photos are not updating from iCloud


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 149


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - TOSHIBA MK7559GSXF 750.16 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 749.30 GB

disk1 - Macintosh HD (Journaled HFS+) 748.93 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 748.93 GB (198.42 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en5: iPad

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 173.36 GB available


System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: About 8 hours

System Load: 3.28 (1 min ago) 2.78 (5 min ago) 2.67 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist

Executable: /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/xxx.qnation.PeerGuardian.locum.plist

Executable: /Library/PrivilegedHelperTools/xxx.qnation.PeerGuardian.locum

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.imcapture.IMCapture.Agent.plist

Executable: /Library/Application Support/IMCapture/IMCaptureAgent.app/Contents/MacOS/IMCaptureAgent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist

Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist

Executable: /Library/Application Support/BlackBerry/BBDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist

Executable: /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer -exec

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist

Executable: /opt/cisco/hostscan/bin/ciscod -d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist

Executable: /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

134 32-bit apps


Kernel Extensions:

/Library/Application Support/PeerGuardian

[Not Loaded] PeerGuardian.kext (1.1.11 - SDK 10.2)


/Library/Extensions

[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.1 - SDK 10.8)

[Loaded] Boom2Device.kext (Global Delight Technologies Pvt. Ltd, 1.2 - SDK 10.10)

[Loaded] BoomDevice.kext (Global Delight Technologies Pvt. Ltd, 1.4 - SDK 10.10)


/System/Library/Extensions

[Loaded] LogitechUnifying.kext (1.3.0 - SDK 10.8)

[Not Loaded] MacOSXCameraDriver.kext (1.0.1)

[Not Loaded] RIMBBUSB.kext (0.0.38)

[Not Loaded] RIMBBVSP.kext (0.0.38)

[Not Loaded] TASCAM_US122L_US144.kext (1.13)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]167 Apple tasks
[Running]117 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]181 Apple tasks
[Running]117 Apple tasks


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)
[Running]com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-11-17)
[Loaded]com.divx.update.agent.plist (DivX, LLC - installed 2017-08-02)
[Loaded]com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2018-01-17)
[Running]com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2015-09-18)
[Running]com.flipvideo.FlipShare.AutoRun.plist (? d8faaaae - installed 2011-05-06)
[Running]com.pharos.popup.plist (? b4a64f31 - installed 2013-07-17)
[Loaded]com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2018-01-17)
[Running]com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2010-12-18)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]com.divx.uninstall.player.plist (? 664f994d - installed 2018-01-17)
[Loaded]com.oracle.java.Java-Updater.plist (? e0bfa87 - installed 2018-03-28)
[Running]com.pharos.notify.plist (? 30c968c - installed 2013-07-17)
[Loaded]com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2016-01-14)
[Running]com.imcapture.IMCapture.Agent.plist (? 8335d888 - installed 2013-04-23)
[Running]com.canon.MFManager.plist (? 8a8296d7 - installed 2013-08-12)


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Running]com.flipvideo.FlipShareServer.launchd.plist (? 4e51f0df - installed 2011-04-20)
[Loaded]xxx.qnation.PeerGuardian.locum.plist (? 79220012 - installed 2012-12-16)
[Other]com.expressvpn.tap.plist (Apple - installed 2018-03-27)
[Running]com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2015-11-03)
[Loaded]com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-04-29)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running]com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2015-11-03)
[Loaded]com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running]com.rim.BBDaemon.plist (? 9f895e8a - installed 2009-11-19)
[Other]com.expressvpn.tun.plist (Apple - installed 2018-03-27)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08)


User Launch Agents:

[Running]com.spotify.webhelper.plist (Spotify - installed 2016-11-10)
[Loaded]com.facebook.videochat.***.plist (Apple - installed 2017-11-14)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Other]com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (? 0 - installed 2009-08-15)
[Not Loaded].dat.nosync01d0.1JMJDs (? 0 - installed 2018-03-15)
[Running]com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-09)
[Loaded]com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-04-17)
[Running]com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2018-01-27)
[Running]com.hp.productresearch.plist (HP Inc. - installed 2018-06-09)
[Loaded]com.adobe.ARM.***.plist (? 0 - installed 2013-05-16)
[Loaded]net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2014-09-01)
[Loaded]com.google.Chrome.framework.plist (Google, Inc. - installed 2018-06-09)
[Loaded]com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-09-28)


User Login Items:

ExpressVPN Application (ExprsVPN LLC - installed 2018-02-20)

(/Applications/ExpressVPN.app)

Messages Application (Apple - installed 2018-04-25)

(/Applications/Messages.app)

ExpressVPN Application (ExprsVPN LLC - installed 2018-02-20)

(/Applications/ExpressVPN.app)

Firefox Application (Mozilla Corporation - installed 2018-06-07)

(/Applications/Firefox.app)

Dropbox Application (Dropbox, Inc. - installed 2018-06-06)

(/Applications/Dropbox.app)


Internet Plug-ins:

DirectorShockwave: 12.1.3r153 (installed 2014-06-24)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)

Unity Web Player: UnityPlayer version 5.3.8f1 (installed 2017-05-23)

ebrary Reader: 2.22 - 1/26/10 (installed 2010-06-22)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-03-13)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-04-04)

RealPlayer Plugin: (installed 2010-04-04)

Silverlight: 5.1.41212.0 (installed 2016-04-02)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)

DivX Web Player: 3.8.6.14 (installed 2018-01-17)

QuickTime Plugin: 7.7.3 (installed 2018-04-25)

Flash Player: 30.0.0.113 (installed 2018-06-07)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

iPhotoPhotocast: 7.0 (installed 2010-04-06)

AdobePDFViewer: 9.5.5 (installed 2013-05-16)

CANONiMAGEGATEWAYDL: 3.2.0.1 (installed 2012-07-02)

SharePointBrowserPlugin: 14.7.7 (installed 2017-12-16)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-24)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-05-15)

WebEx64: 1.0 (installed 2014-07-15)


Audio Plug-ins:

TASCAM_US122L_US144: (installed 2011-08-10)


Safari Extensions:

SmartSearch.safariextz - Toader Paul - http://www.extensionsmart.com (installed 2016-11-27)


3rd Party Preference Panes:

3ivx MPEG-4 (installed 2009-12-26)

Flash Player (installed 2018-06-01)

Flip4Mac WMV (installed 2014-03-13)

Java (installed 2018-05-24)

Logitech Control Center (installed 2015-10-23)

Perian (installed 2011-07-23)


Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB - Disk used: 550.51 GB

Destinations:

1**********t [Local] (Last used)

Total size: 999.83 GB

Total number of backups: 17

Oldest backup: 2017-11-15 12:47:26

Last backup: 2018-06-02 17:01:02


Top Processes by CPU:

Process (count)Source% of CPULocation
plugin-container (4)Mozilla Corporation16
firefoxMozilla Corporation6
WindowServerApple5
kernel_taskApple3
DivXMediaServer?2/Library/Application Support/DivX/DivXMediaServer.app


Top Processes by Memory:

Process (count)SourceRAM usageLocation
plugin-container (4)Mozilla Corporation1.20 GB
kernel_taskApple774 MB
firefoxMozilla Corporation696 MB
mds_storesApple204 MB
mdworker (7)Apple166 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
openvpnExprsVPN LLC183 MB32 MB
DivXMediaServer?13 MB1 MB/Library/Application Support/DivX/DivXMediaServer.app
mDNSResponderApple2 MB165 KB
DropboxDropbox, Inc.237 KB421 KB
netbiosdApple56 KB26 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
plugin-container (4)Mozilla Corporation9
firefoxMozilla Corporation8
WindowServerApple5
coreaudiodApple2
hiddApple0


Virtual Memory Information:

Available RAM1.85 GB
Free RAM18 MB
Used RAM6.15 GB
Cached files1.84 GB
Swap Used4 MB


Software Installs (past 30 days):

NameVersionInstall Date
Evernote7.1.12018-05-13
Microsoft Outlook for Mac16.13.180523042018-05-24
Microsoft PowerPoint for Mac16.13.180523042018-05-24
Microsoft Excel for Mac16.13.180523042018-05-24
Microsoft Word for Mac16.13.180523042018-05-24
Java 8 Update 1711.02018-05-24
Microsoft OneNote for Mac16.13.180523042018-05-25
iTunes12.7.52018-05-30
Gatekeeper Configuration Data1402018-06-02
Adobe Flash Player30.0.0.1132018-06-07


Clean up:

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


End of report

Posted on Jun 9, 2018 7:48 PM

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Photos not updating on Mac OS 10.13.4

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