Photos not updating on Mac OS 10.13.4
.: Hello. I have a 2012 MacBook, using MacOS High Sierra 10.13.4. Despite its age, it still functions well and is robust.
I have the Photos app running on my MacBook, iPad Pro, and iPhone 6s. Photos taken with either the iPad or iPhone update shortly thereafter on the other device. On my MacBook, it hasn't updated since 10 May 2018. It says "Updating...", and that's it. There are 3,702 photos and 156 videos there already.
I am aware that this question has been asked a number of times already, but I am unable to reply or respond to the previous threads. My apologies if this has been resolved already and I missed finding the solution.
In a previous thread, LarryHN wrote:
"You can check for specific problems in your library with two smart albums - file menu ==> new smart album
1 - Photo - is - referenced
2 - Photo - is - unable to upload to iCloud Photo Library
these two smart albums should both be empty"
I checked the above, and both smart albums were empty (as best I could determine.)
The exact status of my Photos reads: 3702 Photos, 156 Videos / Updating ...
I purchased EtreCheck, as I noticed LarryHN recommended it, and include its report below. Any help or advice or guidance will be greatly appreciated, and I thank you in advance for your assistance.
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-09 20:11:35
Download EtreCheck from https://etrecheck.com
Runtime: 7:31
Performance: Below Average
Problem: Other problem
Description:
Photos are not updating from iCloud
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
Clean up - There are orphan files that could be removed.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core
8 GB RAM - At maximum
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 149
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - TOSHIBA MK7559GSXF 750.16 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 749.30 GB
disk1 - Macintosh HD (Journaled HFS+) 748.93 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 748.93 GB (198.42 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en5: iPad
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 173.36 GB available
System Software:
macOS High Sierra 10.13.4 (17E202)
Time since boot: About 8 hours
System Load: 3.28 (1 min ago) 2.78 (5 min ago) 2.67 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist
Executable: /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/xxx.qnation.PeerGuardian.locum.plist
Executable: /Library/PrivilegedHelperTools/xxx.qnation.PeerGuardian.locum
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.imcapture.IMCapture.Agent.plist
Executable: /Library/Application Support/IMCapture/IMCaptureAgent.app/Contents/MacOS/IMCaptureAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist
Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: /Library/Application Support/BlackBerry/BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist
Executable: /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer -exec
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist
Executable: /opt/cisco/hostscan/bin/ciscod -d
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist
Executable: /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
134 32-bit apps
Kernel Extensions:
/Library/Application Support/PeerGuardian
[Not Loaded] PeerGuardian.kext (1.1.11 - SDK 10.2)
/Library/Extensions
[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.1 - SDK 10.8)
[Loaded] Boom2Device.kext (Global Delight Technologies Pvt. Ltd, 1.2 - SDK 10.10)
[Loaded] BoomDevice.kext (Global Delight Technologies Pvt. Ltd, 1.4 - SDK 10.10)
/System/Library/Extensions
[Loaded] LogitechUnifying.kext (1.3.0 - SDK 10.8)
[Not Loaded] MacOSXCameraDriver.kext (1.0.1)
[Not Loaded] RIMBBUSB.kext (0.0.38)
[Not Loaded] RIMBBVSP.kext (0.0.38)
[Not Loaded] TASCAM_US122L_US144.kext (1.13)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 167 Apple tasks |
| [Running] | 117 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 181 Apple tasks |
| [Running] | 117 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11) |
| [Running] | com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-11-17) |
| [Loaded] | com.divx.update.agent.plist (DivX, LLC - installed 2017-08-02) |
| [Loaded] | com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2018-01-17) |
| [Running] | com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2015-09-18) |
| [Running] | com.flipvideo.FlipShare.AutoRun.plist (? d8faaaae - installed 2011-05-06) |
| [Running] | com.pharos.popup.plist (? b4a64f31 - installed 2013-07-17) |
| [Loaded] | com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2018-01-17) |
| [Running] | com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2010-12-18) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.divx.uninstall.player.plist (? 664f994d - installed 2018-01-17) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? e0bfa87 - installed 2018-03-28) |
| [Running] | com.pharos.notify.plist (? 30c968c - installed 2013-07-17) |
| [Loaded] | com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2016-01-14) |
| [Running] | com.imcapture.IMCapture.Agent.plist (? 8335d888 - installed 2013-04-23) |
| [Running] | com.canon.MFManager.plist (? 8a8296d7 - installed 2013-08-12) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11) |
| [Running] | com.flipvideo.FlipShareServer.launchd.plist (? 4e51f0df - installed 2011-04-20) |
| [Loaded] | xxx.qnation.PeerGuardian.locum.plist (? 79220012 - installed 2012-12-16) |
| [Other] | com.expressvpn.tap.plist (Apple - installed 2018-03-27) |
| [Running] | com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2015-11-03) |
| [Loaded] | com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-04-29) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Running] | com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2015-11-03) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Running] | com.rim.BBDaemon.plist (? 9f895e8a - installed 2009-11-19) |
| [Other] | com.expressvpn.tun.plist (Apple - installed 2018-03-27) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2016-11-10) |
| [Loaded] | com.facebook.videochat.***.plist (Apple - installed 2017-11-14) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12) |
| [Other] | com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (? 0 - installed 2009-08-15) |
| [Not Loaded] | .dat.nosync01d0.1JMJDs (? 0 - installed 2018-03-15) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-09) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-04-17) |
| [Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2018-01-27) |
| [Running] | com.hp.productresearch.plist (HP Inc. - installed 2018-06-09) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2013-05-16) |
| [Loaded] | net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2014-09-01) |
| [Loaded] | com.google.Chrome.framework.plist (Google, Inc. - installed 2018-06-09) |
| [Loaded] | com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-09-28) |
User Login Items:
ExpressVPN Application (ExprsVPN LLC - installed 2018-02-20)
(/Applications/ExpressVPN.app)
Messages Application (Apple - installed 2018-04-25)
(/Applications/Messages.app)
ExpressVPN Application (ExprsVPN LLC - installed 2018-02-20)
(/Applications/ExpressVPN.app)
Firefox Application (Mozilla Corporation - installed 2018-06-07)
(/Applications/Firefox.app)
Dropbox Application (Dropbox, Inc. - installed 2018-06-06)
(/Applications/Dropbox.app)
Internet Plug-ins:
DirectorShockwave: 12.1.3r153 (installed 2014-06-24)
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)
Unity Web Player: UnityPlayer version 5.3.8f1 (installed 2017-05-23)
ebrary Reader: 2.22 - 1/26/10 (installed 2010-06-22)
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-03-13)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-04-04)
RealPlayer Plugin: (installed 2010-04-04)
Silverlight: 5.1.41212.0 (installed 2016-04-02)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)
DivX Web Player: 3.8.6.14 (installed 2018-01-17)
QuickTime Plugin: 7.7.3 (installed 2018-04-25)
Flash Player: 30.0.0.113 (installed 2018-06-07)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2010-04-06)
AdobePDFViewer: 9.5.5 (installed 2013-05-16)
CANONiMAGEGATEWAYDL: 3.2.0.1 (installed 2012-07-02)
SharePointBrowserPlugin: 14.7.7 (installed 2017-12-16)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-24)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-05-15)
WebEx64: 1.0 (installed 2014-07-15)
Audio Plug-ins:
TASCAM_US122L_US144: (installed 2011-08-10)
Safari Extensions:
| SmartSearch.safariextz - Toader Paul - http://www.extensionsmart.com (installed 2016-11-27) |
3rd Party Preference Panes:
3ivx MPEG-4 (installed 2009-12-26)
Flash Player (installed 2018-06-01)
Flip4Mac WMV (installed 2014-03-13)
Java (installed 2018-05-24)
Logitech Control Center (installed 2015-10-23)
Perian (installed 2011-07-23)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB - Disk used: 550.51 GB
Destinations:
1**********t [Local] (Last used)
Total size: 999.83 GB
Total number of backups: 17
Oldest backup: 2017-11-15 12:47:26
Last backup: 2018-06-02 17:01:02
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| plugin-container (4) | Mozilla Corporation | 16 | |
| firefox | Mozilla Corporation | 6 | |
| WindowServer | Apple | 5 | |
| kernel_task | Apple | 3 | |
| DivXMediaServer | ? | 2 | /Library/Application Support/DivX/DivXMediaServer.app |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| plugin-container (4) | Mozilla Corporation | 1.20 GB | |
| kernel_task | Apple | 774 MB | |
| firefox | Mozilla Corporation | 696 MB | |
| mds_stores | Apple | 204 MB | |
| mdworker (7) | Apple | 166 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| openvpn | ExprsVPN LLC | 183 MB | 32 MB | |
| DivXMediaServer | ? | 13 MB | 1 MB | /Library/Application Support/DivX/DivXMediaServer.app |
| mDNSResponder | Apple | 2 MB | 165 KB | |
| Dropbox | Dropbox, Inc. | 237 KB | 421 KB | |
| netbiosd | Apple | 56 KB | 26 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| plugin-container (4) | Mozilla Corporation | 9 | |
| firefox | Mozilla Corporation | 8 | |
| WindowServer | Apple | 5 | |
| coreaudiod | Apple | 2 | |
| hidd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 1.85 GB |
| Free RAM | 18 MB |
| Used RAM | 6.15 GB |
| Cached files | 1.84 GB |
| Swap Used | 4 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Evernote | 7.1.1 | 2018-05-13 |
| Microsoft Outlook for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft PowerPoint for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft Excel for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft Word for Mac | 16.13.18052304 | 2018-05-24 |
| Java 8 Update 171 | 1.0 | 2018-05-24 |
| Microsoft OneNote for Mac | 16.13.18052304 | 2018-05-25 |
| iTunes | 12.7.5 | 2018-05-30 |
| Gatekeeper Configuration Data | 140 | 2018-06-02 |
| Adobe Flash Player | 30.0.0.113 | 2018-06-07 |
Clean up:
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
End of report