Unlock iphone 5s

Hello i wanted to know how to unblock iphone 5s, i recently bought an iphone but used, there were data and contacts of the old host, i decided to reset the iphone but could not so i went to the service center they asked me for it but now the iphone asks for a password and login from the oldone owner of icloud


[Image Edited by Host]

Posted on Jun 10, 2018 5:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2018 5:29 AM

Hello,


Before you sell an iPhone/iPad, you need to erase all your content and data from it by going to:

Settings > General > Reset > Erase all Content and Data


This will prompt a message on the screen asking to deactivate "Find my iPhone" where his password is required. After doing this the iPhone will restore to Factory settings. Now you can activate the iPhone on your Apple ID.


You will need to contact the seller, and let him do this reset. Or ask a refund. You can't unlock an iPhone that's bound to someone's Apple ID.


Kind regards,

K

3 replies
Question marked as Top-ranking reply

Jun 10, 2018 5:29 AM in response to адикоfromбишкек

Hello,


Before you sell an iPhone/iPad, you need to erase all your content and data from it by going to:

Settings > General > Reset > Erase all Content and Data


This will prompt a message on the screen asking to deactivate "Find my iPhone" where his password is required. After doing this the iPhone will restore to Factory settings. Now you can activate the iPhone on your Apple ID.


You will need to contact the seller, and let him do this reset. Or ask a refund. You can't unlock an iPhone that's bound to someone's Apple ID.


Kind regards,

K

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unlock iphone 5s

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.