Hey, All!
I have a problem with my iCloud storage. iCloud Drive is empty (no files), but iPhone, iPad, Mac and iCloud.com also show, that iCloud Drive is full. I tried to reset all data but saw just restore options.
Could you help me to reset my storage?
See this article iCloud: Remove an iOS device backup from iCloud
You can free up iCloud storage space by deleting the entire iCloud backup for an iOS device, such as a device you no longer own. If you’re restoring a device from an iCloud backup, you must wait until the restore operation is finished before you can delete the backup.
Read these articles Buy more iCloud storage - Apple Support
About storage on your device and in iCloud - Apple Support
Free up space on your device
You can make storage space available on your iPhone, iPad, or iPod touch when you use iCloud Photo Library and turn on Optimize Storage. Or you can remove content from your apps—like photos, music, and Podcasts—or delete the apps that you're not using.
See this article iCloud: Remove an iOS device backup from iCloud
You can free up iCloud storage space by deleting the entire iCloud backup for an iOS device, such as a device you no longer own. If you’re restoring a device from an iCloud backup, you must wait until the restore operation is finished before you can delete the backup.
Read these articles Buy more iCloud storage - Apple Support
About storage on your device and in iCloud - Apple Support
Free up space on your device
You can make storage space available on your iPhone, iPad, or iPod touch when you use iCloud Photo Library and turn on Optimize Storage. Or you can remove content from your apps—like photos, music, and Podcasts—or delete the apps that you're not using.
What does System Preferences/iCloud/Manage show for Documents? Have you tried signing out of iCloud and back in? If your iCloud Storage is showing full, but System Preferences doesn't show any data, other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.
You may have to try twice.
How to reset an iCloud data?
