Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods and case stop charging after being connected for around 30 seconds

when i connect my airpods and case to charge the yellow light goes on and shuts off after about 30 seconds. the case and pods are only 5% charged

Posted on Jun 11, 2018 5:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2018 12:45 PM

Hello jelms5,

Thank you for using Apple Support Communities!

I understand from your post that when you connect your AirPods and case they are not charging. The following article has steps which may help resolve this type of issue:

Get help with your AirPods - Apple Support

If your AirPods won’t charge

  1. Make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure the power adapter is correctly plugged into a power outlet.
  2. Make sure your AirPods are properly placed in the charging case and close the lid.
  3. Charge your AirPods and case for at least 15 minutes.
  4. Open the case lid with your AirPods inside and hold your case close to your iOS device. Wait a few seconds to see a charging icon User uploaded file next to the battery icon while your AirPods are connected to power.

If you still can’t charge your AirPods, contact Apple Support.

Best Regards.
1 reply
Question marked as Top-ranking reply

Jun 12, 2018 12:45 PM in response to jelms5

Hello jelms5,

Thank you for using Apple Support Communities!

I understand from your post that when you connect your AirPods and case they are not charging. The following article has steps which may help resolve this type of issue:

Get help with your AirPods - Apple Support

If your AirPods won’t charge

  1. Make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure the power adapter is correctly plugged into a power outlet.
  2. Make sure your AirPods are properly placed in the charging case and close the lid.
  3. Charge your AirPods and case for at least 15 minutes.
  4. Open the case lid with your AirPods inside and hold your case close to your iOS device. Wait a few seconds to see a charging icon User uploaded file next to the battery icon while your AirPods are connected to power.

If you still can’t charge your AirPods, contact Apple Support.

Best Regards.

Airpods and case stop charging after being connected for around 30 seconds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.