User profile for user: Ann12234
Ann12234 Author
User level: Level 1
6 points

Why does app try too withdraw money after deleting

I uploaded a free app TUUNES™ Oficial for IPhone. In the beginning of work app
provided me with a free trial version for five or three days. After one day of using I deleted app. But for unlogical reasons after the free subscription was over deleted app started attemping to withdraw money from my card to pay the next subscription . Fortunately I don’t have 7.99 USD on my card and every time app tries to withdraw money the payment is not completing. But as a result my AppStore account don’t allow me to upload any apps and still trying to make me pay a bill. As I said I am truly confused because app was deleted even before the free trial was ended. I don’t want to pay money for something I haven’t even used so I hope you will consider my problem. Thanks for your support

Posted on Jun 11, 2018 12:39 PM

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
476,203 points

Posted on Jun 11, 2018 12:43 PM

This is a user-to-user support forum.


Deleting an app does not cancel a subscription and many free trials automatically convert to a paid subscription if not canceled. You can use the following instructions to cancel: View, change, or cancel your subscriptions - Apple Support


In addition to canceling, you can use the following instructions to report the problem and request the previous charges be reversed: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
476,203 points

Jun 11, 2018 12:43 PM in response to Ann12234

This is a user-to-user support forum.


Deleting an app does not cancel a subscription and many free trials automatically convert to a paid subscription if not canceled. You can use the following instructions to cancel: View, change, or cancel your subscriptions - Apple Support


In addition to canceling, you can use the following instructions to report the problem and request the previous charges be reversed: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

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User profile for user: Phil0124
Phil0124
Community+ 2026
User level: Level 10
223,538 points

Jun 11, 2018 12:42 PM in response to Ann12234

Deleting the App does not cancel any associated subscription it may have.


You need to manually cancel the subscription if you don't want it anymore.


Follow the steps here to cancel it: View, change, or cancel your subscriptions - Apple Support


Once you've cancelled it, you will still need to sort out the pending payment before you are allowed to use the App Store again.


You will need to contact iTunes Support to get it sorted: iTunes Store - Contact Us - Apple Support

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Why does app try too withdraw money after deleting

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