Does anybody encounter this big bug for macOS 10.13.15?
My MacBook Air has upgraded into macOS 10.13.15 recently, but I suffered from a big bug caused by the 10.13.15 update, which was:
- The wireless connection was interrupted occasionally, then the system stopped response.
- You had to restart the Mac, but above issue happened again after a while. 😟
Who can help me to resolve it?
MacBook Air, macOS High Sierra (10.13.5)
Kaspersky and all other third party apps that claim to clean, protect, manage, boost performance, etc. are incompatible/unnecessary with Macs regardless of OS version.
Please download and run Etrecheck, and post its report here.
This will give us some more information.
The problem you describe might be a bug, but it might be caused by some other software you have running on your machine.
Thank your reply!
Here is the EtreCheck report info:
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-13 09:15:41
Download EtreCheck from https://etrecheck.com
Runtime: 12:55
Performance: Poor
Problem: Apps are crashing
Description:
The wireless connection was interrupted occasionally, then the system stopped response. You had to restart the Mac, but above issue happened again after a while.
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled- Time Machine auto backups are disabled.
Low disk space- This machine is running low on free hard drive space.
Apps crashing- There have been numerous app crashes.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
Hardware Information:
MacBook Air (13-inch, Early 2015)
MacBook Air Model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 99
Video Information:
Intel HD Graphics 6000 - VRAM: 1536 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 121.12 GB
disk1s1 - Macintosh HD (APFS) 121.12 GB (94.24 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (21 MB used)
disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (518 MB used)
disk1s4 - VM (APFS) [APFS VM] 121.12 GB (1.07 GB used)
disk1s5 - M******A (APFS) 121.12 GB (9.83 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 121.12 GB (15.31 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 121.12 GB (15.31 GB free)
APFS
Mount point: /private/var/vm
disk1s5 - M******A 121.12 GB (15.31 GB free)
APFS
Mount point: /Volumes/M******A
Network:
Interface en3: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.70 GB available
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: Less than an hour
System Load: 12.56 (1 min ago) 12.12 (5 min ago) 12.47 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.alipay.refresher.plist
Executable: /Users/***/Library/Alipay/refresher
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.intel.haxm.plist
Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[Loaded] kimul.kext (Kaspersky Lab UK Limited, 46)
[Loaded] mark.kext (Kaspersky Lab UK Limited, 1.0.6 - SDK 10.9)
/Library/Application Support/Logitech.localized/Logitech Options.localized
[Not Loaded] LogiMgrDriver.kext (Logitech Inc., 6.90.1 - SDK 10.12)
/Library/Extensions
[Not Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.5 - SDK 10.8)
[Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.5 - SDK 10.8)
[Loaded] intelhaxm.kext (Intel Corporation Apps, 7.0.0 - SDK 10.9)
[Loaded] klif.kext (Kaspersky Lab UK Limited, 3.5.0a6)
[Loaded] klnke.kext (Kaspersky Lab UK Limited, 2.1.0)
[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 15.2.319 - SDK 10.10)
/System/Library/Extensions
[Not Loaded] OnKeyHIDOverrideDriver.kext (Tendyron Corporation, 1.0.0 - SDK 10.9)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 167 Apple tasks |
| [Running] | 117 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 35 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 124 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-05-21) |
| [Running] | com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-05) |
| [Running] | com.kaspersky.kav.gui.plist (Kaspersky Lab UK Limited - installed 2017-05-10) |
| [Running] | com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-05-17) |
| [Running] | com.tencent.QQMacMgrMonitor.plist (Shenzhen Tencent Computer Systems Company Limited - installed 2017-10-08) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 6997b8a4 - installed 2018-03-27) |
| [Running] | com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-04-20) |
Launch Daemons:
| [Loaded] | com.intel.haxm.plist (? 42f307e7 - installed 2017-12-21) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-05-21) |
| [Loaded] | com.nordvpn.osx.helper.plist (? 5936d993 - installed 2018-06-08) |
| [Running] | com.alipay.DispatcherService.plist (Alipay.com Co.,Ltd - installed 2017-06-20) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-30) |
| [Running] | com.tencent.QQMacMgr.plist (Shenzhen Tencent Computer Systems Company Limited - installed 2015-10-09) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-11-05) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-03-27) |
| [Running] | com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-04-20) |
| [Running] | com.kaspersky.kav.plist (Kaspersky Lab UK Limited - installed 2017-05-10) |
| [Loaded] | com.paragon-software.ntfs.loader.plist (Apple - installed 2018-05-30) |
| [Running] | com.apple.serverd.plist (Mac App Store - installed 2018-04-12) |
| [Running] | com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-03-22) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-11) |
User Launch Agents:
| [Other] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
| [Loaded] | com.qiuyuzhou.shadowsocksX-NG.http.plist (Shenzhen Shun Dao Jia Technology Co., Ltd. - installed 2018-06-08) |
| [Running] | com.alipay.refresher.plist (? 0 - installed 2017-06-20) |
| [Running] | com.alipay.adaptor.plist (Alipay.com Co.,Ltd - installed 2017-06-20) |
| [Loaded] | com.qiuyuzhou.shadowsocksX-NG.local.plist (Shenzhen Shun Dao Jia Technology Co., Ltd. - installed 2018-06-08) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-13) |
| [Loaded] | com.qiuyuzhou.shadowsocksX-NG.kcptun.plist (Shenzhen Shun Dao Jia Technology Co., Ltd. - installed 2018-06-08) |
| [Running] | com.hp.productresearch.plist (HP Inc. - installed 2018-06-13) |
User Login Items:
HP Product Research SMLoginItem (HP Inc. - installed 2018-04-19)
(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)
HP Device Monitor SMLoginItem (HP Inc. - installed 2018-04-19)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
FSMenuAppLoginItemHelper SMLoginItem (Paragon Software GmbH - installed 2018-05-21)
(/Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app)
AppCleaner SmartDelete SMLoginItem (Julien Ramseier - installed 2017-10-08)
(/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app)
Internet Plug-ins:
npSecEditCtl.MAC.BOC: 5.0.1.1 (installed 2017-12-25)
Flash Player: 30.0.0.113 (installed 2018-06-08)
icbc_safari_TDR: 1.0 (installed 2015-11-18)
npP11CertEnroll.MAC.CGB: 3.0.0.3 (installed 2018-05-23)
NPSafeSubmit: 1.0 (installed 2017-07-04)
PepperFlashPlayer: 30.0.0.113 (installed 2018-06-08)
npCgbEditMacNew: 1.0 (installed 2017-11-22)
BocomEdit: 1.0 (installed 2018-01-04)
QuickTime Plugin: 7.7.3 (installed 2018-06-05)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-08)
CMBSafari: 1.0.0.0 (installed 2012-11-28)
NPSafeInput: 1.0 (installed 2017-07-04)
CMBSecurity: 1.0 (installed 2012-12-25)
NPCleanHistory: 1.0 (installed 2017-07-04)
jdk: (installed 2018-04-24)
NPAPI_Core_Safe_SoftKeyboard_Plugin: 1.1 (installed 2017-03-16)
MeetingJoinPlugin: (installed 2016-12-23)
NPClientBinding: 1.0.0.5 (installed 2017-07-04)
npP11CryptoKit.MAC.CGB: 3.0.0.4 (installed 2018-05-23)
BocomSubmitCtrl: 1.0 (installed 2018-01-04)
SharePointBrowserPlugin: 14.7.1 (installed 2016-12-23)
JavaAppletPlugin: Java 10.0.1 build 10 (installed 2018-04-24)
User Internet Plug-ins:
aThunderPlugIn: (installed 2017-06-01)
aliedit: 2.9.0.2 (installed 2017-03-20)
npalicdo: 1.0 (installed 2017-03-20)
Safari Extensions:
| Kaspersky Security - Mac App Store - (installed 2017-05-10) |
| "Open In" button for Internet Explorer.safariextz - Parallels - http://www.parallels.com(installed 2018-06-08) |
| Thunder Extension.safariextz - xunlei.com - http://mac.xunlei.com(installed 2016-10-25) |
| QQMacMgrPlugin.safariextz - Tencent - http://mac.gj.qq.com(installed 2015-10-09) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-02)
Java (installed 2018-04-24)
Logi Options Launcher (installed 2018-06-06)
NTFS (installed 2018-04-20)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
Macintosh HD: Disk size: 121.12 GB - Disk used: 105.82 GB
Destinations:
T*****************p [Local] (Last used)
Total size: 249.72 GB
Total number of backups: 4
Oldest backup: 2018-02-26 18:09:48
Last backup: 2018-05-25 20:03:41
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| kav | Kaspersky Lab UK Limited | 295 | |
| WindowServer | Apple | 9 | |
| ReportCrash (2) | Apple | 7 | |
| kernel_task | Apple | 4 | |
| mds | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (9) | Apple | 950 MB | |
| kernel_task | Apple | 823 MB | |
| mdworker (37) | Apple | 448 MB | |
| mds_stores | Apple | 297 MB | |
| MTLCompilerService (22) | Apple | 269 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| kav | Kaspersky Lab UK Limited | 3 MB | 10 MB | |
| Mac App Store | 166 KB | 23 KB | ||
| mDNSResponder | Apple | 100 KB | 73 KB | |
| apsd | Apple | 5 KB | 14 KB | |
| QQMacMgrMonitor | Shenzhen Tencent Computer Systems Company Limited | 7 KB | 12 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 8 | |
| com.apple.WebKit.WebContent (9) | Apple | 4 | |
| Safari | Apple | 2 | |
| com.apple.WebKit.Networking (3) | Apple | 1 | |
| CalendarAgent | Apple | 1 |
Virtual Memory Information:
| Available RAM | 2.06 GB |
| Free RAM | 22 MB |
| Used RAM | 5.94 GB |
| Cached files | 2.04 GB |
| Swap Used | 192 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Microsoft AutoUpdate | 4.0.18051300 | 2018-05-21 |
| product | 0 | 2018-05-21 |
| npSecEditCtl.MAC.BOC | 5.0.0.2 | 2018-05-21 |
| 广发银行Key盾管理工具V5.5.0.2 | 1.0 | 2018-05-23 |
| iSecurityPAB | 2.6.0.1 | 2018-05-23 |
| BocomEdit.2.1 | 0 | 2018-05-23 |
| CMB Security Plugin | 0 | 2018-05-23 |
| ABCSafeSoftKeyboardInputPlugin | 2.0 | 2018-05-23 |
| 民生银行密码控件Mac os版1.0.0.0 | 1.0 | 2018-05-23 |
| Kindle | 1.23.3 | 2018-05-23 |
| Microsoft PowerPoint for Mac | 16.13.18052304 | 2018-05-25 |
| Microsoft OneNote for Mac | 16.13.18052304 | 2018-05-25 |
| Microsoft Excel for Mac | 16.13.18052304 | 2018-05-25 |
| Microsoft Word for Mac | 16.13.18052304 | 2018-05-25 |
| Microsoft Outlook for Mac | 16.13.18052304 | 2018-05-25 |
| 优酷 | 1.3.9 | 2018-05-30 |
| 6.4.0 | 2018-05-30 | |
| QQ音乐 | 5.5 | 2018-05-30 |
| iTunes | 12.7.5 | 2018-05-30 |
| Dr. Unarchiver | 1.3.3 | 2018-05-30 |
| Dr. Cleaner | 3.3.5 | 2018-05-30 |
| 腾讯视频 | 1.7.0 | 2018-06-01 |
| LINE | 5.8.0 | 2018-06-04 |
| Logitech Options | 6.90 | 2018-06-06 |
| 爱奇艺 | 5.1.11 | 2018-06-06 |
| Adobe Flash Player | 30.0.0.113 | 2018-06-08 |
| CgbEdit.2.6.0.1 | 0 | 2018-06-08 |
| 工行控件打包程序 | 1.0 | 2018-06-08 |
| ICBC U-Key Client Software | 1.0 | 2018-06-08 |
| Adobe Pepper Flash Player | 30.0.0.113 | 2018-06-08 |
| 微信 | 2.3.15 | 2018-06-12 |
| Evernote | 7.2.1 | 2018-06-12 |
| Dr. Cleaner Pro | 1.3.0 | 2018-06-12 |
Diagnostics Information (past 7 days):
2018-06-13 09:00:24 AlipayDispatcherService Crash (14 times)
/Library/Application Support/Alipay/AlipayDispatcherService
Detected over-release of a CFTypeRef |
2018-06-13 08:54:31 /Library/Logs/DiagnosticReports/AlipayDispatcherService_2018-06-13-085431_b**** **************r.crash Crash
End of report
Start by getting rid of Kaspersky. It's completely worthless on a Mac, as is all antivirus software.
THIS is a big bug:
Start by getting rid of Kaspersky. It's completely worthless on a Mac
Agreed. Plus, it's a Russian firm, so who knows what kind of meddling and interference it is designed to perform 😉
Removed Kaspersky, let's see whether that issue can be resolved or not...
Yes, Kaspersky is incompatible with macOS 10.13.15. After removing it, that issue is resolved.🙂
Should be 10.13.5.
A big bug for macOS 10.13.15
