Just updated to itunes 12.7.5.9 and now itunes will not connect to my iphone 7 plus. No error message. Please help.

I just updated itunes to 12.7.5.9 and now itunes does not find my iphone 7 plus. I ran diagnostics and it says there is no iphone found. I went to the help page and tried EVERYTHING listed and still no luck. It worked fine until I installed the update. I wonder how long it will be before another update comes out to fix this. First I lose my books from itunes and now I can't add music to my playlists. itunes, I need your help please.

iPhone 7 Plus, iOS 11.4, itunes 12.7.5.9

Posted on Jun 12, 2018 11:25 AM

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10 replies

Jun 17, 2018 8:26 AM in response to denisfromhommes

Hi Guys, I uninstalled and reinstalled itunes again and this time IT WORKED! It found my iphone 7 plus and I was able to update my playlists. I didn't do anything differently this time so it had to be one of your suggestions that I missed the first time. I can't thank you enough. You stuck with me even after I gave up. Thank goodness for kind people. Yours truly, Ron

Jun 13, 2018 2:48 PM in response to turingtest2

Hi, Thank you for answering. Yes, the computer dings when I connect the iphone to it by a certified cable and Windows Explorer pops open to show "this pc/apple iphone". Also my iphone dings and a window pops up asking me if I want to allow this device to access photos and videos, but no icon appears in itunes, therefore no sync options. Thank you for your time.

Jun 14, 2018 12:44 PM in response to turingtest2

Hi, Yes, I did unlock the device before connecting to usb. Yes, I tried all of your steps. I uninstalled and reinstalled only to have the same problem. I then uninstalled and installed my older version which was still in my download folder from before, but it said something like it wouldn't open because I had something like an idt file (or such) from a newer version, so I uninstalled the older version and again reinstalled the newer version. Still no connection. Weird huh?

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Just updated to itunes 12.7.5.9 and now itunes will not connect to my iphone 7 plus. No error message. Please help.

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