how to get my iphone off disabled mode
my iPhone se is disabled and it wont change even after we downloaded iTunes and forced reset the phone as it said to do can someone walk me through it please thank u
iPhone SE
Question marked as
Top-ranking reply
User profile for user:
Teddy_B
User level:
Community Specialist
Hello dylanfromhampstead,
Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you need help with your disabled iPhone. To help with this issue, please follow these steps from this Apple resource on this situation:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Cheers!
Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you need help with your disabled iPhone. To help with this issue, please follow these steps from this Apple resource on this situation:
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it:
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
- When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.- Wait for the process to finish. Then you can set up and use your device.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Cheers!