Ring Doorbell issues on Mac

I am using macOS High Sierra 10.13.5, and version 0.82 (350) of the Ring doorbell app.


Up until a couple of weeks ago, it was running fine; if motion was detected a window popped up on the Mac screen for 20 or 30 seconds, then disappeared. I didn't acknowledge the notification at all, and it showed as "MOTION" on the app.



Recently, however, I have been seeing a problem; when motion is detected the window pops up on the Mac screen as before, but will stay for several minutes (sometimes 8 minutes, sometimes 10 minutes, always a whole number of minutes). Even if I don't acknowledge the notification, it is showing as "ANSWERED MOTION" on the app.


It ran the battery down from 100% to 88% in one day.


Does anyone have any ideas please?

iMac Pro, macOS High Sierra (10.13.5)

Posted on Jun 13, 2018 6:12 AM

Reply

Similar questions

6 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ring Doorbell issues on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.