Box Drive not syncing everything to Box Web

Question

Box Drive not syncing everything to Box Web

Box Drive not syncing everything to Box Web :

-missing several folders when going to the Web app

-already reinstalled Box Drive

-already disabled and re-enabled Box Web Tool

-also ejected and relaunched it

-still experiencing the same issue

-running MacOS 10.13.3

-additional inquiry: "will it consume his local drive if it's loaded to Box Drive?"

--While moving the data from local machine to BOX through Rsync we are facing the issue. We have approximately 1 TB data..

iMac, macOS High Sierra (10.13.4)

Posted on Jun 13, 2018 9:40 PM

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Answer 1

babowa

Level 9

78,580 points

Jun 13, 2018 11:03 PM in response to varaprasadfromhyderabad

That's wonderful. I would seriously consider not using a product that is refusing to provide support because I use a Mac. Now, since your problem appears to be while using Rsync, have you checked that you have a compatible version?

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Answer 2

Jun 13, 2018 10:54 PM in response to babowa

Below is the message i received from BOX team.

Your support request could not be completed, because Box does not provide direct support for Apple accounts.

Learn more about using Box on https://istweb.apple.com/box. If you still need help, contact https://istweb.apple.com/support

Thanks,

Box Premier User Services

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Answer 3

babowa

Level 9

78,580 points

Jun 13, 2018 9:54 PM in response to varaprasadfromhyderabad

As this is not an Apple app, have you contacted Box drive's support? What did they say?

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Answer 4

Jun 14, 2018 3:20 AM in response to babowa

Yes, i am sure. We are having a compatible latest version Rsysc (3.1.3)

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Answer 5

babowa

Level 9

78,580 points

Jun 14, 2018 8:19 AM in response to varaprasadfromhyderabad

Does your Mac back up to other sources without problems? It appears that your difficulty is with either the product and/or the Rsync - in which case, there isn't much anyone here can do. Do you have the possibility of testing them with another platform (Windows) to see if they work there? Since they do not provide support for Macs, I doubt very seriously that they are truly compatible and, even if you get it to work now, when the OS is updated, they would most likely stop working again.

FWIW, I just googled rsync and found various discussions that the rsync has not been updated since 2006 - so that could be a problem. Another is the box which doesn't provide support.

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Box Drive not syncing everything to Box Web

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