Is MacKeeper legitimate or a scam?

A MacKeeper ad took over my screen, when I tried to open Earthlink web mail.

This ad never appears for any other sites. Earthlink is my server.

iMac, OS X Yosemite (10.10.5)

Posted on Jun 15, 2018 1:40 PM

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Posted on Jun 15, 2018 1:45 PM

One of the worst. Contact Earthlink.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

6 replies
Question marked as Top-ranking reply

Jun 15, 2018 1:45 PM in response to Tom Cray

One of the worst. Contact Earthlink.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Jun 17, 2018 1:22 PM in response to Tom Cray

MacKeeper – Do Not Install


MacKeeper – Do Not Install (2) See SDW2001’s post

Safari – Popup takes over



Safari – Popup takes over (2)



Popup remover – Scam Zapper



If the pop-up reloads, force quit Safari (command - option/alt - esc) and reopen with the shift key held down. If that doesn't work, disconnect from the Internet, go to Safari/History and delete the website. Quit and reopen with the shift key held down. Then reconnect to the Internet.


Safari -Tech support scam pop-ups

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Is MacKeeper legitimate or a scam?

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