How do I restore corrupt Mail app?

Question

Level 1

9 points

How do I restore corrupt Mail app?

My Mail crashes within a few seconds of opening. Consistently. 10 -20 times. The problem began when I clicked "enable message filter" hoping to begin a process I once had working wherein "Known spam" was automatically relegated to such a folder. When I immediately saw results on the screen I thought I didn't want, I hit cmd+Z to undo that task. The crashes began and now I am unable to open the program for more than 1-2 seconds. I'd like to delete Mail and re-install it... just want to know how this is done.

MacBook Pro with Retina display, macOS High Sierra (10.13.5)

Posted on Jun 15, 2018 1:33 PM

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Answer 1

Best reply

tygb

Level 9

64,582 points

Jun 15, 2018 6:10 PM in response to mistergrover

If mail is corrupted .

Enter in user library ( see this article macOS Sierra: Library folder ) > select mail folder and right click on it and click on copy mail again right click on empty desktop and click on paste item the V5 folder will be placed on the desktop .

Open system preferences > internet account , select the corrupted mail account and click on minus sign .

Again click on mail on top menu bar > click on add account > choose a mail account provider > select it and click on continue , enter your webmail address and password and click on next .

All mails will start downloading from the server .

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Answer 2

Kappy

Level 10

361,709 points

Jun 15, 2018 2:17 PM in response to mistergrover

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Reset your Startup Disk and Sound preferences.
Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
Use Apple Hardware Test to see if there is any hardware malfunction.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.5 Combo Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

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Answer 3

tygb

Level 9

64,582 points

Jun 17, 2018 7:17 AM in response to mistergrover

Mail is stored in V5 folder , you right click on mail > click on copy mail all the mails will be transferred into this folder , then you click on paste item .

It is simple copy and paste in V5 folder .

In case if you have not pasted and directly dragged and dropped V5 on the desktop , if you open finder in recents - thousands of internal files would be saved .

In this manual method copy and paste is must .

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Answer 4

mistergrover Author

Level 1

9 points

Jun 15, 2018 5:49 PM in response to Kappy

Hi Kappy,

I'm sure it seemed a good idea at the time, but you posted a generic reply to a specific question. The remedies you have posted are specifically to address.... anything wonky. I think am on this forum specifically to find out if any expert users can tell me how to delete the Mail app and re-install it.

here is the crash log:

Process: Mail [551]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 11.4 (3445.8.2)

Build Info: Mail-3445008002000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Mail [551]

User ID: 501

Date/Time: 2018-06-15 20:47:44.957 -0400

OS Version: Mac OS X 10.13.5 (17F77)

Report Version: 12

Anonymous UUID: 4565CB55-A566-AF22-7BAE-541FC9149C78

Time Awake Since Boot: 1500 seconds

System Integrity Protection: enabled

Crashed Thread: 13 Dispatch queue: Task Manager Serialization Queue (QOS: UNSPECIFIED)

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'This method should only be called on the serialization queue'

terminating with uncaught exception of type NSException

abort() called

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff52e2032b __exceptionPreprocess + 171

1 libobjc.A.dylib 0x00007fff79f8ac76 objc_exception_throw + 48

2 CoreFoundation 0x00007fff52e260c2 +[NSException raise:format:arguments:] + 98

3 Foundation 0x00007fff54f4f340 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 193

4 IMAP 0x00007fff6c978995 -[IMAPTaskManager secondaryIdleMailboxName] + 216

5 IMAP 0x00007fff6c978107 -[IMAPTask mailboxIsUserVisibleUsingDataSource:] + 180

6 IMAP 0x00007fff6c95aba4 -[IMAPMailboxSyncTask _nextNetworkPriorityAndOperation:reservedNetworkPriority:] + 164

7 IMAP 0x00007fff6c95c4f6 -[IMAPMailboxSyncTask recalculatePriorities] + 398

8 IMAP 0x00007fff6c957e15 -[IMAPMailboxSyncTask initWithDataSource:taskManager:imapMailbox:fromStatus:forceFullSync:] + 766

9 IMAP 0x00007fff6c983233 -[IMAPTaskManager _syncMailboxWithDataSource:withIMAPMailbox:fromStatus:forceFullSync:userInitiat ed:] + 370

10 IMAP 0x00007fff6c982ea4 -[IMAPTaskManager syncMailboxWithDataSource:withIMAPMailbox:fromStatus:forceFullSync:userInitiate d:] + 240

11 IMAP 0x00007fff6c986356 -[IMAPTaskManager didAddMessagesWithUnknownUID:toDataSource:] + 872

12 Foundation 0x00007fff54eb25df __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7

13 Foundation 0x00007fff54eb2441 -[NSBlockOperation main] + 68

14 Foundation 0x00007fff54eb08ee -[__NSOperationInternal _start:] + 778

15 Foundation 0x00007fff54eac917 __NSOQSchedule_f + 369

16 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

17 libdispatch.dylib 0x00007fff7ab7de81 _dispatch_continuation_pop + 472

18 libdispatch.dylib 0x00007fff7ab75733 _dispatch_async_redirect_invoke + 703

19 libdispatch.dylib 0x00007fff7ab6c9a9 _dispatch_root_queue_drain + 515

20 libdispatch.dylib 0x00007fff7ab6c755 _dispatch_worker_thread3 + 101

21 libsystem_pthread.dylib 0x00007fff7aebc169 _pthread_wqthread + 1387

22 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.AppKit 0x00007fff503466cc +[_NSDisplayOperationStack currentThreadDisplayOperationStack] + 1

1 com.apple.AppKit 0x00007fff5047ebae -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 1487

2 com.apple.AppKit 0x00007fff5047e5d9 -[NSView(NSLayerKitGlue) drawLayer:inContext:] + 77

3 com.apple.QuartzCore 0x00007fff5e10c5b6 CABackingStoreUpdate_ + 300

4 com.apple.QuartzCore 0x00007fff5e10c47f invocation function for block in CA::Layer::display_() + 53

5 com.apple.QuartzCore 0x00007fff5e10bd06 -[CALayer _display] + 2238

6 com.apple.AppKit 0x00007fff5047d59e _NSBackingLayerDisplay + 556

7 com.apple.AppKit 0x00007fff50472409 -[_NSViewBackingLayer display] + 242

8 com.apple.QuartzCore 0x00007fff5e0fce4d CA::Layer::display_if_needed(CA::Transaction*) + 633

9 com.apple.QuartzCore 0x00007fff5e0fc90b CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35

10 com.apple.QuartzCore 0x00007fff5e0fb8fc CA::Context::commit_transaction(CA::Transaction*) + 326

11 com.apple.QuartzCore 0x00007fff5e0fb495 CA::Transaction::commit() + 487

12 com.apple.AppKit 0x00007fff50c29a72 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283

13 com.apple.CoreFoundation 0x00007fff52db8467 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

14 com.apple.CoreFoundation 0x00007fff52db838f __CFRunLoopDoObservers + 527

15 com.apple.CoreFoundation 0x00007fff52d9a908 __CFRunLoopRun + 1240

16 com.apple.CoreFoundation 0x00007fff52d9a1a3 CFRunLoopRunSpecific + 483

17 com.apple.HIToolbox 0x00007fff52080d96 RunCurrentEventLoopInMode + 286

18 com.apple.HIToolbox 0x00007fff52080b06 ReceiveNextEventCommon + 613

19 com.apple.HIToolbox 0x00007fff52080884 _BlockUntilNextEventMatchingListInModeWithFilter + 64

20 com.apple.AppKit 0x00007fff50332a73 _DPSNextEvent + 2085

21 com.apple.AppKit 0x00007fff50ac8e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

22 com.apple.AppKit 0x00007fff50327885 -[NSApplication run] + 764

23 com.apple.AppKit 0x00007fff502f6a72 NSApplicationMain + 804

24 libdyld.dylib 0x00007fff7aba4015 start + 1

Thread 1:: -[MFIMAPAccount _synchronizeMailboxListDuringMailCheck] Dispatch queue: NSOperationQueue 0x6000002273e0 (QOS: UNSPECIFIED)

0 libsystem_kernel.dylib 0x00007fff7acf4a1e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff7aebd589 _pthread_cond_wait + 732

2 com.apple.MailCore 0x00007fff6de91697 -[MCTask waitUntilFinished] + 94

3 com.apple.IMAP 0x00007fff6c97e27f -[IMAPTaskManager _doCommandBlockForMailbox:block:async:ifSelected:priority:description:] + 1418

4 com.apple.IMAP 0x00007fff6c97dcce -[IMAPTaskManager doCommandBlockForMailbox:synchronously:priority:description:block:] + 100

5 com.apple.Mail.framework 0x00007fff6dbaea2f -[MFIMAPAccount doCommandBlockForMailbox:synchronously:priority:description:block:] + 183

6 com.apple.Mail.framework 0x00007fff6dbb06a8 -[MFIMAPAccount _namespacePrefixesForPrivate:public:shared:] + 480

7 com.apple.Mail.framework 0x00007fff6dbb11cb -[MFIMAPAccount _listingForMailbox:listAllChildren:] + 226

8 com.apple.Mail.framework 0x00007fff6dbaf076 -[MFIMAPAccount _synchronizeMailboxList] + 132

9 com.apple.Mail.framework 0x00007fff6dbafd43 -[MFIMAPAccount _synchronizeMailboxListDuringMailCheck] + 132

10 com.apple.CoreFoundation 0x00007fff52d97c3c __invoking___ + 140

11 com.apple.CoreFoundation 0x00007fff52d97b10 -[NSInvocation invoke] + 320

12 com.apple.MailCore 0x00007fff6ddf21fc -[MCMonitoredInvocation invoke] + 244

13 com.apple.MailCore 0x00007fff6ddf20fb -[MCThrowingInvocationOperation main] + 48

14 com.apple.MailCore 0x00007fff6ddf2099 -[_MCInvocationOperation main] + 418

15 com.apple.Foundation 0x00007fff54eb08ee -[__NSOperationInternal _start:] + 778

16 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

17 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

18 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

19 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

20 libdispatch.dylib 0x00007fff7ab7d1e1 dispatch_block_perform + 109

21 com.apple.Foundation 0x00007fff54eac8fc __NSOQSchedule_f + 342

22 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

23 libdispatch.dylib 0x00007fff7ab7de81 _dispatch_continuation_pop + 472

24 libdispatch.dylib 0x00007fff7ab75733 _dispatch_async_redirect_invoke + 703

25 libdispatch.dylib 0x00007fff7ab6c9a9 _dispatch_root_queue_drain + 515

26 libdispatch.dylib 0x00007fff7ab6c755 _dispatch_worker_thread3 + 101

27 libsystem_pthread.dylib 0x00007fff7aebc169 _pthread_wqthread + 1387

28 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fff7acf5292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7aebc009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 3:: Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)

0 libsystem_kernel.dylib 0x00007fff7acf4a1e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff7aebd589 _pthread_cond_wait + 732

2 com.apple.Foundation 0x00007fff54f5fdd0 -[__NSOperationInternal _waitUntilFinished:] + 896

3 com.apple.IMAP 0x00007fff6c986266 -[IMAPTaskManager didAddMessagesWithUnknownUID:toDataSource:] + 632

4 com.apple.IMAP 0x00007fff6c949b8c -[IMAPCopyActionSyncOperation main] + 4533

5 com.apple.Foundation 0x00007fff54eb08ee -[__NSOperationInternal _start:] + 778

6 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

7 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

8 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

10 libdispatch.dylib 0x00007fff7ab7d1e1 dispatch_block_perform + 109

11 com.apple.Foundation 0x00007fff54eac8fc __NSOQSchedule_f + 342

12 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

13 libdispatch.dylib 0x00007fff7ab7de81 _dispatch_continuation_pop + 472

14 libdispatch.dylib 0x00007fff7ab75733 _dispatch_async_redirect_invoke + 703

15 libdispatch.dylib 0x00007fff7ab6c9a9 _dispatch_root_queue_drain + 515

16 libdispatch.dylib 0x00007fff7ab6c755 _dispatch_worker_thread3 + 101

17 libsystem_pthread.dylib 0x00007fff7aebc169 _pthread_wqthread + 1387

18 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff7acf5292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7aebc20e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff7acf5292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7aebc20e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 6:: Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)

0 libsystem_kernel.dylib 0x00007fff7aceb20a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff7acea724 mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff52d9b7d5 __CFRunLoopServiceMachPort + 341

3 com.apple.CoreFoundation 0x00007fff52d9ab27 __CFRunLoopRun + 1783

4 com.apple.CoreFoundation 0x00007fff52d9a1a3 CFRunLoopRunSpecific + 483

5 com.apple.Foundation 0x00007fff54e96f26 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277

6 com.apple.MailCore 0x00007fff6de09771 -[MCSocket readBytes:maxLength:error:] + 956

7 com.apple.MailCore 0x00007fff6de09230 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 148

8 com.apple.MailCore 0x00007fff6de08923 -[MCConnection _fillBuffer:] + 367

9 com.apple.MailCore 0x00007fff6de08690 -[MCConnection _readLineIntoData:error:] + 204

10 com.apple.IMAP 0x00007fff6c91e9e6 -[IMAPConnection _readLineIntoData:error:] + 53

11 com.apple.IMAP 0x00007fff6c9486f4 -[IMAPConnection _readDataWithRemainingByteCount:intoData:error:] + 172

12 com.apple.IMAP 0x00007fff6c91e823 +[IMAPResponse newIMAPResponseWithConnection:error:] + 96

13 com.apple.IMAP 0x00007fff6c9416a9 -[IMAPConnection _copyNextServerResponse:fetchResponseLog:] + 66

14 com.apple.IMAP 0x00007fff6c941abe -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:receivedExists:] + 537

15 com.apple.IMAP 0x00007fff6c94632a -[IMAPConnection _responseFromSendingCommand:receivedExists:] + 1386

16 com.apple.IMAP 0x00007fff6c941601 -[IMAPConnection executeClientCommand:] + 60

17 com.apple.IMAP 0x00007fff6c94514b -[IMAPConnection executeSelectCommand:] + 397

18 com.apple.IMAP 0x00007fff6c94146b -[IMAPConnection prepareAndExecuteCommand:] + 220

19 com.apple.IMAP 0x00007fff6c973aa4 -[IMAPServerInterface executeClientCommand:] + 1195

20 com.apple.IMAP 0x00007fff6c970e55 -[IMAPServerInterface selectMailbox:error:] + 94

21 com.apple.IMAP 0x00007fff6c97036e -[IMAPSelectMailboxOperation main] + 270

22 com.apple.Foundation 0x00007fff54eb08ee -[__NSOperationInternal _start:] + 778

23 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

24 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

25 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

26 libdispatch.dylib 0x00007fff7ab7d33e _dispatch_block_invoke_direct + 317

27 libdispatch.dylib 0x00007fff7ab7d1e1 dispatch_block_perform + 109

28 com.apple.Foundation 0x00007fff54eac8fc __NSOQSchedule_f + 342

29 libdispatch.dylib 0x00007fff7ab6adb8 _dispatch_client_callout + 8

30 libdispatch.dylib 0x00007fff7ab7de81 _dispatch_continuation_pop + 472

31 libdispatch.dylib 0x00007fff7ab75733 _dispatch_async_redirect_invoke + 703

32 libdispatch.dylib 0x00007fff7ab6c9a9 _dispatch_root_queue_drain + 515

33 libdispatch.dylib 0x00007fff7ab6c755 _dispatch_worker_thread3 + 101

34 libsystem_pthread.dylib 0x00007fff7aebc169 _pthread_wqthread + 1387

35 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff7acf5292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7aebc009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff7aebbbe9 start_wqthread + 13

Thread 8:: Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)