No longer getting emergency info on lock screen even though enabled

Hi!

Thanks for quick reply.

Answers to your questions:

- What type of iPhone do you have?

iPhone 7

- What software are you using?

Version 11.4 (15F79).

- How long have you had this issue?

Not sure how long the issue has been happening. I don't test the emergency feature very often. (Who does?) I would expect it to be 99.99999 % reliable without users needing to test it frequently.

A quick background:

My son recently had a sever allergy attack and I wanted to make sure all our phones’ emergency mechanisms were working properly. I was not able to get mine working. My watch worked fine.

Then I went to apple store. It took them a long time with several workers trying it. SCARY!! Finally someone said to try pressing the lock button 5 times which worked. BUT WHO WILL KNOW TO DO THAT?

My main concern/request now:

If people in Apple store couldn't figure it out quickly, will 911 emergency responders be able to?

For such a critical feature, can Apple make accessing emergency work as it used to (long press of power button)? Then everyone would know how to use it, and it can help to save lives. As it is now, long press of power button wont show emergency numbers so people would assume I hadn't enabled it.

Thanks.

Lorraine

I agree that would be helpful in my son's case.

But that does not address my main concern/request...

I am afraid that if someone tries to help ME with my iPhone 7, iOS 11.4, they will think I have the emergency feature disabled because long press wont bring it up. No one knows to use 5 presses.