Password won't reset for FT

Question

Password won't reset for FT

Wanted to use FaceTime today, but strangely it asked for a password (previously I could access straight away when I was logged in). So I entered my pw, but it was refused.

Therefore changed the pw and received an e-mail confirmation that the change had been successful. Still, I couldn't access FT and again I changed my pw. And again received confirmation that the change had been successful. However, cannot access FT with the new pw.

The message I receive is: "An error occurred during activation. Try again".

I've tried and tried, but to no avail. I also restarted my computer.

Tried my new password to log on to Apple Communities and that worked, so I'm at a loss as to why it doesn't work with FT.

Anybody experiencing the same and / or any suggestions?

iMac, macOS High Sierra (10.13.5)

Posted on Jun 16, 2018 3:59 PM

Reply

Answer 1

Top-ranking reply

Lindsay_B.

Community Specialist

Jun 18, 2018 7:34 PM in response to laurensfromeumundi

Hi, Laurens!

Thanks for visiting the Apple Support Communities. From your post, I understand that you are receiving an activation error when attempting to sign in to FaceTime on your Mac. I'm happy to help!

Based on what you've described, I would recommend utilizing the steps outlined in If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support .

Have a great day!

Reply

Answer 2

Jun 25, 2018 11:29 PM in response to sterling r

Hi Sterling,

As per your suggestion, I've contacted Apple Support directly. Spent an hour on the phone to them, but the issue was resolved eventually (there seemed to be a block somewhere, which they removed). So, I can now access FT again.

Thanks and regards, Laurens

Reply

Answer 3

sterling r

Community Specialist

Jun 19, 2018 1:36 PM in response to laurensfromeumundi

Thanks for getting back to us, Laurens.

If you're still having trouble logging into FaceTime, the next recommendation I have is to reach out to Apple Support directly, especially if you can sign into other Apple services (like iMessage). You can do that here: Contact Apple Support .

Best.

Reply

Answer 4

Jun 18, 2018 10:25 PM in response to Lindsay_B.

Hi Lindsay,

Thanks for your reply. I've tried all the steps as listed and ........ all is OK. The only thing I couldn't do is going into the FaceTime settings. When I get the drop-down menu, the preferences option is grey and not black, so that means I cannot access it. Very strange!

Otherwise my newest pw works everywhere except with ......... FaceTime!

Cheers, Laurens

Reply

Answer 5

CarlAVII

Community Specialist

Jun 26, 2018 11:43 AM in response to laurensfromeumundi

So glad to hear everything has worked out, Laurens!

Happy FaceTiming!

Reply

Password won't reset for FT

Similar questions