failed iCloud login on Macbook pro with correct login information.

Question

Level 1

11 points

failed iCloud login on Macbook pro with correct login information.

Product: MacBook Pro, 2.2 GHz Intel i7, running macOS High Sierra (10.13.5).

When I attempt to login to iCloud (from System Preferences) using my apple ID, the system attempts to process the login information, looks like it is going to login, and then returns to the login page as if nothing happened. Below I have attached a screenshot of the login page which the system returns to after spending maybe 15 seconds attempting to login:

I am most certainly logging in with the correct information and not making login mistakes, as it would tell me my information is incorrect. In my situation, I am not getting any alerts for incorrect information but rather the system seems to simply fail at logging in to iCloud.

I also have an iPhone 8 and an iPad. On both of those, iCloud works fine. In the past, iCloud has worked flawlessly on my macbook. When I login to iCloud on my browser, my macbook does not appear as one of my devices. This has been happening for a couple weeks now and persisted after I updated my software to 10.13.5.

MacBook Pro with Retina display, macOS High Sierra (10.13.5)

Posted on Jun 17, 2018 7:02 PM

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Answer 1

Jun 17, 2018 9:58 PM in response to dnljhnsn

Do you have Two-Factor Authentication set up for your Apple/iCloud account? If you do not, then you probably are going to have to set it up. That is likely why you are getting returned to the Sign In screen:

Two-factor authentication for Apple ID - Apple Support

Best,

GB

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Answer 2

tygb

Level 9

64,588 points

Jun 18, 2018 10:25 AM in response to dnljhnsn

If you open system preferences - iCloud - account details and click on forgot Apple ID or password the upcoming steps are mentioned in this article If you forgot your Apple ID password - Apple Support

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Answer 3

Eric Root

Level 10

684,039 points

Jun 18, 2018 11:15 AM in response to dnljhnsn

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

Jun 18, 2018 2:43 PM in response to dnljhnsn

I think it might be best for you to contact iCloud Support. It seems like it may be getting some sort of error that it is not displaying. Here is the link if you want to contact them: iCloud - Official Apple Support

Best,

GB

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Answer 5

dnljhnsn Author

Level 1

11 points

Jun 18, 2018 10:06 AM in response to gail from maine

When looking in my phone's setting it shows two-factor authentication as being turned on. In the past with other devices including the set-up of my iPhone 8 I have had to use this two-step process, but for some reason it isn't registering on my mac.

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Answer 6

Jun 18, 2018 11:05 AM in response to dnljhnsn

Have you tried signing in with an invalid password just to make sure you are actually communicating with your Apple ID? Just a thought, but it is something that would at least verify that you are getting an error when you expect to.

Best,

GB

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Answer 7

Jun 18, 2018 11:13 AM in response to tygb

The OP isn't having an issue with their Apple/iCloud ID or password. The issue is that iCloud is simply not responding to the iCloud request. The links you posted are not related to the issue at all, and are rather confusing.

GB

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