Printing issue
I have an Epson WF-3540 all-in-one connected via a CAT-5 cable to my LAN.
I am able to print in colour or B&W, and from any application I have tried from my MBPro, OS X 10.11.6, connected to the LAN via wi-fi.
I am unable to print in colour or B&W from our iMac 27', also running OS X 10.11.6, currently also connected to the LAN via wi-fi.
Attempting to print from the iMac produces either "Filter failure" or this message in the Printer software:
Here is the error log from the most recent attempt to print a TextEdit document containing RTF formatted random text:
error log
I [18/Jun/2018:11:23:36 -0700] [Client 1111] Limiting Get-Jobs response to 500 jobs.
E [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster unsupported colorSpace: colorSpace = 19, colorOrder =0, bitsPerColor = 8
E [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster: got an error from cupsRasterInterpretPPD
N [18/Jun/2018:11:27:25 -0700] [Job 7] Print file accepted - job ID 7.
E [18/Jun/2018:11:27:25 -0700] [Job 7] Job stopped due to filter errors; please consult the error_log file for details.
D [18/Jun/2018:11:27:25 -0700] [Job 7] The following messages were recorded from 11:27:24 to 11:27:25
D [18/Jun/2018:11:27:25 -0700] [Job 7] Adding start banner page "none".
D [18/Jun/2018:11:27:25 -0700] [Job 7] Queued on "EPSON_WF_3540_Series" by "username".
D [18/Jun/2018:11:27:25 -0700] [Job 7] File of type application/pdf queued by "username".
D [18/Jun/2018:11:27:25 -0700] [Job 7] Setting job-hold-until to no-hold
D [18/Jun/2018:11:27:25 -0700] [Job 7] Adding end banner page "none".
D [18/Jun/2018:11:27:25 -0700] [Job 7] Job released by user.
D [18/Jun/2018:11:27:25 -0700] [Job 7] time-at-processing=1529346444
D [18/Jun/2018:11:27:25 -0700] [Job 7] 3 filters for job:
D [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster (application/pdf to image/urf, cost 100)
D [18/Jun/2018:11:27:25 -0700] [Job 7] - (image/urf to printer/EPSON_WF_3540_Series/image/urf, cost 10)
D [18/Jun/2018:11:27:25 -0700] [Job 7] - (printer/EPSON_WF_3540_Series/image/urf to printer/EPSON_WF_3540_Series, cost 0)
D [18/Jun/2018:11:27:25 -0700] [Job 7] job-sheets=none,none
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[0]="EPSON_WF_3540_Series"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[1]="7"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[2]="username"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[3]="Untitled"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[4]="1"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= noBookletBinding..b. BookletType..n.=0 nocollate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=TextEdit com.apple.print.JobInfo.PMJobName=Untitled com.apple.print.JobInfo.PMJobOwner=Spotlight com.apple.print.PageToPaperMappingMediaName=Letter com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.preset.Orientation..n.=1 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.0..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.1..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.2..n.=774.9921875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.3..n.=594.99219417572021 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.0..n.=-8.50390625 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.1..n.=-8.5038995742797852 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.2..n.=783.49609375 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.3..n.=603.49610042572021 nocom.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PM CustomPaper..b. com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMPa perName=na-letter com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.0..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.1..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.2..n.=774.9921875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.3..n.=594.99219417572021 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.0..n.=-8.50390625 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.1..n.=-8.5038995742797852 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.2..n.=783.49609375 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.3..n.=603.49610042572021 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.ppd. PMPaperName=Letter com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.ticket.type=co m.apple.print.PaperInfoTicket com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDPaperCodeName=Letter com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDTranslationStringPaperNam e=Letter com.apple.print.preset.PaperInfo..d.paperInfo..d.PMTiogaPaperName=na-letter com.apple.print.PrinterInfo.PMColorDeviceID..n.=18357 com.apple.print.PrintSettings.PMColorSpaceModel..n.=2 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 nocom.apple.print.PrintSettings.PMPrintSelectionOnly..b. DestinationPrinterID=EPSON_WF_3540_Series media=Letter PaperInfoIsSuggested..b. pserrorhandler-requested=standard job-uuid=urn:uuid:20a931f1-d98d-3c6a-4ce2-8c0950a4174c job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1529346444 time-at-processing=1529346444 document-name-supplied=Untitled job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 sides=one-sided Duplex=None com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 PageSize=Letter"
D [18/Jun/2018:11:27:25 -0700] [Job 7] argv[6]="/private/var/spool/cups/d00007-001"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[0]="<CFProcessPath>"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[9]="HOME=/private/var/spool/cups/tmp"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[11]="SERVER_ADMIN=root@localhost"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[12]="SOFTWARE=CUPS/2.1.0"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[14]="USER=root"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[15]="CUPS_MAX_MESSAGE=2047"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[18]="IPP_PORT=631"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[19]="CHARSET=utf-8"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[20]="LANG=en_CA.UTF-8"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[21]="APPLE_LANGUAGE=en-CA"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[22]="PPD=/private/etc/cups/ppd/EPSON_WF_3540_Series.ppd"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[23]="RIP_MAX_CACHE=128m"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[24]="CONTENT_TYPE=application/pdf"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[25]="DEVICE_URI=dnssd://EPSON%20WF-3540%20Series._ipp._tcp.local./?uuid=7c 47f900-67ff-11d4-9a7f-b0e892074d6a"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[26]="PRINTER_INFO=EPSON WF-3540 Series"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[27]="PRINTER_LOCATION="
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[28]="PRINTER=EPSON_WF_3540_Series"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[29]="PRINTER_STATE_REASONS=none"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[30]="CUPS_FILETYPE=document"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[31]="FINAL_CONTENT_TYPE=image/urf"
D [18/Jun/2018:11:27:25 -0700] [Job 7] envp[32]="AUTH_I****"
D [18/Jun/2018:11:27:25 -0700] [Job 7] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 649)
D [18/Jun/2018:11:27:25 -0700] [Job 7] Started backend /usr/libexec/cups/backend/dnssd (PID 650)
D [18/Jun/2018:11:27:25 -0700] [Job 7] Resolving \"EPSON WF-3540 Series._ipp._tcp.local.\"...
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: +connecting-to-device
D [18/Jun/2018:11:27:25 -0700] [Job 7] Resolving \"EPSON WF-3540 Series\", regtype=\"_ipp._tcp\", domain=\"local.\"...
D [18/Jun/2018:11:27:25 -0700] [Job 7] Looking for printer…
D [18/Jun/2018:11:27:25 -0700] [Job 7] Set job-printer-state-message to "Looking for printer…", current level=INFO
D [18/Jun/2018:11:27:25 -0700] [Job 7] Resolved as \"ipp://EPSON074D6A.local.:631/Epson_IPP_Printer\"...
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: -connecting-to-device,offline-report
D [18/Jun/2018:11:27:25 -0700] [Job 7] Executing backend \"/usr/libexec/cups/backend/ipp\"...
D [18/Jun/2018:11:27:25 -0700] [Job 7] `/private/var/spool/cups/d00007-001\' has 1 pages.
D [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster - opened PPD file \"/private/etc/cups/ppd/EPSON_WF_3540_Series.ppd\"...
D [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster: size->width = 612, size->length = 792, size->top = 783.496, size->bottom = 8.5039, size->left = 8.5039, size->right = 603.496
D [18/Jun/2018:11:27:25 -0700] [Job 7] cgpdftoraster: PreferredRotation = 90
D [18/Jun/2018:11:27:25 -0700] [Job 7] Set job-printer-state-message to "cgpdftoraster unsupported colorSpace: colorSpace = 19, colorOrder =0, bitsPerColor = 8", current level=ERROR
D [18/Jun/2018:11:27:25 -0700] [Job 7] PID 649 (/usr/libexec/cups/filter/cgpdftoraster) stopped with status 1.
D [18/Jun/2018:11:27:25 -0700] [Job 7] Hint: Try setting the LogLevel to "debug" to find out more.
D [18/Jun/2018:11:27:25 -0700] [Job 7] 1 files to send in job...
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: +connecting-to-device
D [18/Jun/2018:11:27:25 -0700] [Job 7] Connecting to EPSON074D6A.local. on port 631...
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: -connecting-to-device
D [18/Jun/2018:11:27:25 -0700] [Job 7] Connected to EPSON074D6A.local....
D [18/Jun/2018:11:27:25 -0700] [Job 7] Connected to [[v1.fe80::b2e8:92ff:fe07:4d6a+en1]]:631 (IPv6)...
D [18/Jun/2018:11:27:25 -0700] [Job 7] Getting supported attributes...
D [18/Jun/2018:11:27:25 -0700] [Job 7] document-format-supported (3 values)
D [18/Jun/2018:11:27:25 -0700] [Job 7] [0] = \"application/octet-stream\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] [1] = \"image/urf\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] [2] = \"image/jpeg\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: none
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-colors=\"#000000\",\"#00FFFF\",\"#FF00FF\",\"#FFFF00\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-levels=85,100,42,25
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-names=\"Black ink\",\"Cyan ink\",\"Magenta ink\",\"Yellow ink\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-types=\"inkCartridge\",\"inkCartridge\",\"inkCartridge\",\"inkCartridge\ "
D [18/Jun/2018:11:27:25 -0700] [Job 7] printer-uri = \"ipp://EPSON074D6A.local.:631/Epson_IPP_Printer\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] requesting-user-name = \"username\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] job-name = \"Untitled\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] Waiting for job to complete...
D [18/Jun/2018:11:27:25 -0700] [Job 7] STATE: none
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-colors=\"#000000\",\"#00FFFF\",\"#FF00FF\",\"#FFFF00\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-levels=85,100,42,25
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-names=\"Black ink\",\"Cyan ink\",\"Magenta ink\",\"Yellow ink\"
D [18/Jun/2018:11:27:25 -0700] [Job 7] ATTR: marker-types=\"inkCartridge\",\"inkCartridge\",\"inkCartridge\",\"inkCartridge\ "
D [18/Jun/2018:11:27:25 -0700] [Job 7] PID 650 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [18/Jun/2018:11:27:25 -0700] [Job 7] End of messages
D [18/Jun/2018:11:27:25 -0700] [Job 7] printer-state=3(idle)
D [18/Jun/2018:11:27:25 -0700] [Job 7] printer-state-message="Waiting for job to complete..."
D [18/Jun/2018:11:27:25 -0700] [Job 7] printer-state-reasons=none
I [18/Jun/2018:11:27:54 -0700] Saving printers.conf...
I [18/Jun/2018:11:27:54 -0700] Generating printcap /Library/Preferences/org.cups.printers.plist...
I [18/Jun/2018:11:27:54 -0700] Saving job.cache...
I [18/Jun/2018:11:29:13 -0700] [Client 1186] Limiting Get-Jobs response to 500 jobs.
I [18/Jun/2018:11:29:27 -0700] [Client 1190] Limiting Get-Jobs response to 500 jobs.
I [18/Jun/2018:11:29:44 -0700] Saving job.cache...
end of error log
(edited: replaced usernames with "username")
Printer Driver and firmware recently updated (no effect).
I've been to the Epson site and gone through the procedures suggested there, and had a lengthy phone chat with Epson, much of it repeating the contents of the previously visited web pages.
Any help appreciated.
Regards,
Barry
see message
