mercedes me

Have you tried deleting App and then reinstall, that process removes associated data as well, which might be corrupted. Also how does the App connect with the vehicle, if via Bluetooth (or WiFi) can you enter the car settings and select something like “forget” or ”remove”, so you can start the link over again.

Resetting network settings on the phone will reset all network issues, which could be something blocking the connection. Go to Settings>General>Reset>Reset Network Settings. That will not delete any content, however it will clear wi-fi passwords.

The thought with Keychain is that there might be an error in a credential. Reaching at straws there, but considering nothing else was working, it was worth a thought.

There is always the nuclear option, restore the iPhone to factory, don't use a backup and set up as new. Then install your Mercedes me app on its own and test. The problem with that is time, and then having to get all of your content back manually, since it may indicate there is a problem with your backup.

You mentioned earlier about corporate controls on your device, and that of a colleague. While you indicate they are the same, I wonder if those can be reset for your device, since you are indicating a problem on your device that does not exist on your colleagues. Those are the only other two thoughts I would have. Sorry if those don't work.

When you delete and reinstall an app you should restart the phone after deleting and before adding it back. If you don't the reinstalled app may reuse existing app data on the phone.

That could explain that as well for the version. However, the app does not connect to iTunes. Once downloaded, it would connect directly to Mercedes, so I'm guessing that the issue has to do with the ability of your app to connect from your device, since you indicate that your credentials work with another device. I suggest that you do as Lawrence says, and after deleting, restart the phone. If that does not do it, I would recommend resetting your network settings, as there could be an issue there. Are you using Keychain for your passwords?

I also use this app without issue all the time. I just checked and it accepted an address to my car immediately. Anytime I've had an issue it was always a connection issue on the Mercedes side.

Glad it was all sorted out for you. Interesting that there are different version numbers in the US and Europe.

What version of the Mercedes me app are you using? The app was just updated the other day, and I have been using this app since I got it on an iPhone X, currently with iOS 11.4. The app was updated on June 15 to version 2.2.1.

I have no troubles connecting, however connection issues are generally on the MB side. I just tried mine again and was able to login and connect right away. I did see connection issues when I first installed the app, and that seemed to be a combination of the account and the app, and Mercedes released an update.