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3 month free iTunes trial

Why have I been charged for all the songs downloaded after joining the 3 month free trial? How do I get a refund?

MacBook Pro

Posted on Jun 20, 2018 10:00 PM

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Question marked as Best reply

Posted on Jun 21, 2018 4:15 PM

Just to clarify things.


iTunes the Application is free, it has no subscription, and no cost.


If you subscribed to Apple Music for the free trial, then songs downloaded from there would not have a price, and would not be charged. To get songs from the subscription service you need to use the "For You" and "Browse" sections in the Music App on iOS or the same sections in the iTunes application on a computer.


If you used the iTunes Store App on iOS or the Store section in iTunes on a computer, then you are outside of the subscription service, and choosing to outright buy the songs which in turn means they are charged to you.


Songs downloaded through the subscription service will stop playing and be removed if the subscription is ever cancelled or expires.


Songs bought outright do not depend on the status of the subscription can continue to played indefinitely.

7 replies
Question marked as Best reply

Jun 21, 2018 4:15 PM in response to ManissaD

Just to clarify things.


iTunes the Application is free, it has no subscription, and no cost.


If you subscribed to Apple Music for the free trial, then songs downloaded from there would not have a price, and would not be charged. To get songs from the subscription service you need to use the "For You" and "Browse" sections in the Music App on iOS or the same sections in the iTunes application on a computer.


If you used the iTunes Store App on iOS or the Store section in iTunes on a computer, then you are outside of the subscription service, and choosing to outright buy the songs which in turn means they are charged to you.


Songs downloaded through the subscription service will stop playing and be removed if the subscription is ever cancelled or expires.


Songs bought outright do not depend on the status of the subscription can continue to played indefinitely.

Jun 21, 2018 4:15 PM in response to ManissaD

A free trial to Apple Music allows you to add tracks to your iCloud Music library, and stream or download them for offline use. It doesn't prevent you purchasing music that you know you want to keep. If you clicked on a price to download something, and then confirmed the purchase, then that is what you have done. In principle all completed sales are considered final however you can use the http://reportaproblem.apple.com/ pages to request a refund for something purchased in error.


tt2

3 month free iTunes trial

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