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iTunes charge

I am currently enrolled in the 3 month free trial for apple music. I downloaded an album, and have been charged for it.

How do I get that charge refunded?

iPhone 6s, iOS 11.2.6

Posted on Apr 9, 2018 6:19 AM

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Question marked as Best reply

Posted on Apr 10, 2018 6:33 AM

Realize it is also possible to purchase music from Apple while using Apple Music. I suspect that is what you did.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

https://support.apple.com/country-selector/itunes


Apple Music: How to Purchase A Song After Streaming in Apple Music

2 replies
Question marked as Best reply

Apr 10, 2018 6:33 AM in response to Nbenson2766

Realize it is also possible to purchase music from Apple while using Apple Music. I suspect that is what you did.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

https://support.apple.com/country-selector/itunes


Apple Music: How to Purchase A Song After Streaming in Apple Music

iTunes charge

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