iMessage not working on my new Mac

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iMessage not working on my new Mac

When I go to log into my iCloud account on my new Mac, it pops up with a message "an error occurred during authentication and on the side bar by my iCloud account it reads (inactive). I know that my iCloud is working and functional but I cannot get iMessage to work from it. Has anyone dealt with this specific problem and if so how do I solve it?

MacBook Pro

Posted on Jun 21, 2018 9:10 AM

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Answer 1

Top-ranking reply

tygb

Level 9

65,010 points

Jun 22, 2018 10:13 AM in response to TaylorFranson

See this article If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support

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Answer 2

Eric Root

Level 10

685,251 points

Jun 23, 2018 10:44 AM in response to TaylorFranson

Are you using macOS High Sierra 10.13.5? It is a requirement for Messages to sync using iCloud. If you are, have you gone to Messages/Preferences/Accounts to enable Message syncing? There is nothing to adjust in System Preferences/iCloud.

Messages in iCloud

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iMessage not working on my new Mac

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