Getting emails from apple saying my Apple ID password was successfully reset, but I didn't do this.

Every month or two I will sometimes get an email from apple saying my Apple ID password was successfully reset but I did not make this change. This result's in me changing my password myself just to be safe. Everything will be fine until I see another email. What is up with this? Also my Apple ID is my email address could this have something to do with it?

Posted on Jun 21, 2018 10:27 AM

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Question marked as Top-ranking reply

Posted on Jun 21, 2018 10:29 AM

The mail address shouldn't have anything to do with it.


Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.



Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

2 replies
Question marked as Top-ranking reply

Jun 21, 2018 10:29 AM in response to kellie0203

The mail address shouldn't have anything to do with it.


Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.



Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Jun 21, 2018 10:28 AM in response to kellie0203

Hi,


More than likely spam and / or scam.



Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


If you received or acted on a likely phishing message:


If you received a suspicious email, please forward it to reportphishing@apple.com. If you're on a Mac, select the email and choose Forward As Attachment from the Message menu.

If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Getting emails from apple saying my Apple ID password was successfully reset, but I didn't do this.

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