I purchased Elite Singles app and it doesn’t work correctly

Question

I purchased Elite Singles app and it doesn’t work correctly

On the 09/02/2018 I purchased the Elite Singles app from the App Store. Just after a month or so I started sending complaints to Elite Single and they kept saying that they are sorry and will correct it. I kept requesting cancellation and a refund but they just kept apologizing and saying that they will correct it. Only to find out I only have 90 days to request a refund from the App Store. The last email they sent me the other day says that I should contact the ISTORE for a refund.

It’s as if they dragged it out so that the prescription period of 90 days lapsed.

I would appreciated it if you could look into this and arrange a refund as Elite Singles seem to have dragged the complaint out so that the 90 days lapsed, very unethical.

Many Thanks

Garyth

Posted on Jun 21, 2018 10:13 PM

Reply

Answer 1

sterling r

Community Specialist

Jun 22, 2018 4:26 PM in response to garythfromdurban

Hello garythfromdurban,

Thanks for using Apple Support Communities. It sounds like you are looking to remedy an issue you had with an app subscription. I’m happy to point you in the right direction.

You’ll want to review the following article for help:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

If you have further questions, you’ll want to contact Apple Support.

Take care.

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I purchased Elite Singles app and it doesn’t work correctly

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