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Hi,
I have an early 2015 Macbook Pro Retina 13 running the latest version of High Sierra. Just this morning, while performing routine tasks online, my trackpad and keyboard suddenly stopped working. Resetting the PRAM/SMC has not helped. Only an external mouse and keyboard works now.
What are my options?
MacBook Pro with Retina display
Thanks for the helpful reply.
By simply booting the Macbook in Disk Utility mode, the keyboard and trackpad began working again. Rebooting from there fixed the problem for a while. Every 1-2 days they would both stop working and I would do the special reboot again to fix the issue. However, I am no longer able to boot in safemode or Disk Utility mode even with the help of an external keyboard. What are my next steps?
I should note that I ran the Apple Hardware Test a few days ago and it did not indicate any problems with the Macbook.
Thanks for the helpful reply.
By simply booting the Macbook in Disk Utility mode, the keyboard and trackpad began working again. Rebooting from there fixed the problem for a while. Every 1-2 days they would both stop working and I would do the special reboot again to fix the issue. However, I am no longer able to boot in safemode or Disk Utility mode even with the help of an external keyboard. What are my next steps?
I should note that I ran the Apple Hardware Test a few days ago and it did not indicate any problems with the Macbook.
Built-in Keyboard and Trackpad Not Working
