Apple Intelligence is now available on iPhone, iPad, and Mac!
📢 Newsroom Update
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
I have a 2017 MacBook Pro running the latest version of MacOS. Earlier today my trackpad and keyboard suddenly stopped working. Resetting the PRAM/SMC has not helped. Only an external mouse and keyboard works now.
What do I do?
MacBook Pro
Get expert service and support at the Genius Bar.
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
Get expert service and support at the Genius Bar.
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
This is a likely hardware problem.
One potential cause can be a swelling battery.
Follow the instructions above and schedule service.
Built-in Keyboard and Trackpad Not Working
