Runs hot & drains battery during sleep--not a hardware problem

I have a 2017 Macbook Pro running High Sierra 10.13.4.


A few months after I bought it, it began to have some graphics glitches. Then it began to run very hot (like sizzling!) while unplugged and asleep. If I left it unplugged/asleep/lid closed for an extended period, it would drain the battery within a few hours.


I sent it back to Apple under warranty and they spent 3 days running diagnostics, then declared that it was not a hardware problem, but must be caused by software I had loaded. I was also advised not to migrate my old Mac contents onto the new laptop and not to use a Time Machine backup, but to reload individual programs by hand.


I did this, gradually reloading my software a little at a time, hoping to catch the culprit. A month later it's happening again, but removing the software has not helped to reverse the problem. So, maybe some change I made to settings...or maybe malware...or something? is causing the computer to run while asleep, to the point of draining the battery. I need to fix this and Apple will not help because they say it's not a hardware issue.


My question is, how do I diagnose what the Mac is trying to do while it's asleep? Activity Monitor doesn't help because as soon as I open the lid, the computer stops doing whatever it was doing. (Notably, it cools down a lot when I wake it from sleep.)


What should I be checking for? What are likely culprits?


(Note: please don't tell me to zap the PRAM or reload the operating system or any of those obvious first-step troubleshooting things...this has been done and redone many times and doesn't work). I need to know WHERE TO LOOK to find software or setting problems that are making the computer check something fruitlessly during sleep.

MacBook Pro (15-inch, 2017), macOS High Sierra (10.13.4)

Posted on Jun 23, 2018 10:42 AM

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Posted on Jun 26, 2018 11:23 AM

I need to know WHERE TO LOOK to find software or setting problems that are making the computer check something fruitlessly during sleep.


This would be a good place to start: Using EtreCheck.


Alternately, you could try restarting your Mac in "Safe Mode" (read below), but it's generally a pain to use it in that mode for any length of time, and isolating the cause is likely to be time-consuming whereas EtreCheck might reveal the culprit with a minimum of time and effort.


Use safe mode to isolate issues with your Mac - Apple Support

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Question marked as Top-ranking reply

Jun 26, 2018 11:23 AM in response to vamail

I need to know WHERE TO LOOK to find software or setting problems that are making the computer check something fruitlessly during sleep.


This would be a good place to start: Using EtreCheck.


Alternately, you could try restarting your Mac in "Safe Mode" (read below), but it's generally a pain to use it in that mode for any length of time, and isolating the cause is likely to be time-consuming whereas EtreCheck might reveal the culprit with a minimum of time and effort.


Use safe mode to isolate issues with your Mac - Apple Support

Jun 30, 2018 5:21 AM in response to vamail

This was very helpful, thanks. Etre Check revealed some files associated with 3 applications (Adobe Flash Player, Pepper Flash Player, and EndNote 8) that had not been deleted. I deleted them and the problem seems to have gone away.


I'm not sure which was the culprit, but I think Pepper Flash is for Chrome browsers (which I'm not using), so that's a possibility. I will need to use EndNote again in the future, so I will reinstall it later and see if it causes the problem to recur.


thanks again for this response

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Runs hot & drains battery during sleep--not a hardware problem

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