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Level 1

11 points

Unable to sign in on iTunes

I'm trying to sign into iTunes desktop, but it keeps pulling up my recovery email and not my primary email. I only have one Apple account and ID, I'm not signed on with any other account. How do I fix this? I'm unable to use iTunes in any capacity.

null-OTHER, Windows 10, iTunes desktop for windows

Posted on Jun 26, 2018 4:50 PM

Best reply

sberman

Level 10

264,075 points

Posted on Jun 26, 2018 6:21 PM

I don't know what "... it keeps pulling ..." means.

You may sign in using iTunes' menu to do Account > Sign In ...

There you should see a window like this:

View in context

Unable to sign in on iTunes

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