iPhone won't connect to unsecured wifi

While spending the night at hotels or eating out anytime I try to connect to a public wifi with my iPhone se I just get a message about unsecured wifi. I want the option to use it or not.

iPhone SE, iOS 11.3.1

Posted on Jun 29, 2018 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2018 6:16 AM

Hello and welcome to Apple Support Communities, JmsCorwin!

I understand you're unable to connect to unsecured Wi-Fi networks, even when you're actively trying to connect to them. I'd be happy to provide some information that may help in this situation.

This article may help: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch

Join a captive Wi-Fi network

To join a captive Wi-Fi network:

  1. Tap Settings > Wi-Fi.
  2. Tap the name of the network, then wait for a login screen to appear. Or tap User uploaded file next to the network's name, then tap Join Network.
  3. If prompted, enter a user name and password, enter an email address, or acknowledge terms and conditions.

After you log in, you should be able to access the Internet. Fees and other charges might apply when you use captive Wi-Fi networks. Contact the network provider for more information.


If that doesn't work, make sure you follow these steps: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

  • If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
  • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can’t connect to any Wi-Fi networks, contact Apple.
  • Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.


If none of those steps help, please answer the following:
1. Have you ever been able to connect to unsecured networks?
2. Do you have other devices that are able to connect?

Thank you for using Apple Support Communities.
Have a great weekend!
1 reply
Question marked as Top-ranking reply

Jul 1, 2018 6:16 AM in response to JmsCorwin

Hello and welcome to Apple Support Communities, JmsCorwin!

I understand you're unable to connect to unsecured Wi-Fi networks, even when you're actively trying to connect to them. I'd be happy to provide some information that may help in this situation.

This article may help: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch

Join a captive Wi-Fi network

To join a captive Wi-Fi network:

  1. Tap Settings > Wi-Fi.
  2. Tap the name of the network, then wait for a login screen to appear. Or tap User uploaded file next to the network's name, then tap Join Network.
  3. If prompted, enter a user name and password, enter an email address, or acknowledge terms and conditions.

After you log in, you should be able to access the Internet. Fees and other charges might apply when you use captive Wi-Fi networks. Contact the network provider for more information.


If that doesn't work, make sure you follow these steps: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

  • If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
  • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can’t connect to any Wi-Fi networks, contact Apple.
  • Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.


If none of those steps help, please answer the following:
1. Have you ever been able to connect to unsecured networks?
2. Do you have other devices that are able to connect?

Thank you for using Apple Support Communities.
Have a great weekend!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone won't connect to unsecured wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.