I have enabled ask to buy for 2 children on my account. I was receiving their ask to buy requests until a few weeks ago. Now, they’re able to ask permission but I never receive the request. From either of them. How can I fix?
iPhone 7 Plus, iOS 11.4
I am having the same issue! The only way to approve anything is if my child clicks approve in person on their device. I have to also add a authentication code. I wonder if the 2nd level verification is what’s causing it because I nevertheless had that issue before. But I am not able to turn that off... I feel your frustration!!!
I am having the same issue! The only way to approve anything is if my child clicks approve in person on their device. I have to also add a authentication code. I wonder if the 2nd level verification is what’s causing it because I nevertheless had that issue before. But I am not able to turn that off... I feel your frustration!!!
I am not using messages in iCloud. I have photo library enabled and a lot of photos on my phone that sync to the cloud but no other devices. I have Apple Music family plan with 4 people using it. Ask to Buy worked fine until a few weeks ago and none of this has changed. Everything’s been the same.. just stopped suddenly. Weird.
You need to be logged in on your device/Mac to the Apple Store to receive Ask to Buy notifications.
I found this out because I was receiving them on my iPad and not phone or laptop. As soon as I logged in to the Apple Store on my laptop lots of notifications popped up.
See this support article for some additional troubleshooting steps - make sure that some setting hasn't gottnen turned off or on mysteriously (it happens....):
Get help using Ask to Buy - Apple Support
Also, have you tried:
Resetting your device:
Hold down the Power and Volume Down button and continue to hold them both down until the Apple appears (up to 30 seconds). Once the Lock screen displays, see if the Ask to Buy Notification comes through.
Are you using Messages for iCloud? iCloud Photo Library with a lot of activity? Apple Music with a lot of activity?
Best,
GB
Hi,
I did a reset on all devices. (Hold down side and home button together until Apple logo appears). It actually worked!
Buffybot74 wrote:
You can turn 2 factor authentication off in your account in www.appleid.com.
Try a reset of all devices, also.
If you have Two-Factor Authentication turned on, and it has been on for more than 2 weeks, you cannot turn it off:
Can I turn off two-factor authentication after I’ve turned it on?
If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, however, you can unenroll for a period of two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require a higher level of security.
From this support article: Two-factor authentication for Apple ID - Apple Support
Best,
GB
What about the questions I asked?
Best,
GB
Thanks for the tips. I’ve done all of this... Still not working. I’m so confused.
Same. Everything was working a few weeks ago and today I don’t receive the requests. I haven’t changed anything.
You can turn 2 factor authentication off in your account in www.appleid.com.
Try a reset of all devices, also.
Not receiving Ask to Buy requests
