how to used iPhone 5 earphones with iPhone 7plus

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Level 1

4 points

how to used iPhone 5 earphones with iPhone 7plus

when using old earphones with lightning adapter, the phone screen says"Does not support" and sound reverts to phone speakers. anyway to use?

iPhone 7 Plus, iOS 11.2.5

Posted on Jun 30, 2018 9:08 AM

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Answer 1

Best reply

ProustGiulio

Level 10

208,025 points

Jun 30, 2018 9:37 AM in response to 4132brillo

Try to borrow one from you friends and test a couple of earphones, or visit your most convenient Apple Store or Authorized Service Provider. It could be a hardware failure to your lightning port, but we can't diagnose these issues remotely.

Apple - Find Locations - Location Selector

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

208,025 points

Jun 30, 2018 9:17 AM in response to 4132brillo

Have you tried to connect a different earphones model to your iP7+? (just to see if the cable adapter isn't broken).

Can you try to connect your old earphones to a different iPhone (borrowing it from your friends)?

I don't see any other way to test your equipments.

Regards

Giulio

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Answer 3

4132brillo Author

Level 1

4 points

Jun 30, 2018 9:31 AM in response to ProustGiulio

I do not have another iPhone. I plugged a pair of over the ear earphones and they work for the same 20 seconds before I get the prior quoted message. I tried a different adapter and the same thing happens.

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