Received 3 emails from apple not in my name

Question

Level 1

9 points

Received 3 emails from apple not in my name

i’ve just received 3 emails from Apple, two discussing a case opened to Apple support in the name of Alia (my name is Hamad, not Alia) & I haven’t sent any emails to Apple support regarding anything.

Third email was also from Apple regarding a “Genius Bar appointment”, made in Dubai, I havent’t been to Dubai for more than 10 years now.

I guess someone is using my Apple ID or Apple ID email. Can anyone explain what’s going on & how do I stop someone using my email? & also stop receiving these emails ?

(images attached)

Posted on Jul 1, 2018 6:28 AM

Reply

Answer 1

Top-ranking reply

hamadaj Author

Level 1

9 points

Jul 1, 2018 7:40 AM in response to Eric Root

Doesn’t seem to be a spoofed email address, but I can’t be sure.

In any case, I did as Eric suggested above and opened up a chat with a representative.

She was very helpful & gave me a local number to call for support.

It seems that someone used an email very similar to mine & they just mistyped a digit.

They said it seemed like an honest mistake & posed no risk.

I’m hoping that emails will not keep coming, & if they do then I’ll have to revisit this issue.

Thanks to all for the support.

Reply

Answer 2

Eric Root

Level 10

685,257 points

Jul 1, 2018 7:27 AM in response to hamadaj

The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.

Reply

Answer 3

Eric Root

Level 10

685,257 points

Jul 1, 2018 8:11 AM in response to hamadaj

You are welcome.

Reply

Answer 4

Eric Root

Level 10

685,257 points

Jul 1, 2018 7:36 AM in response to hamadaj

Do you see anything suspicious in the emails such as links for you to click to sign in? Possible signs of a scam?

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.

Reply

Answer 5

hamadaj Author

Level 1

9 points

Jul 1, 2018 6:48 AM in response to Eric Root

Hello Eric.

All links seem to be fine. Nothing asking me to sign in or asking for personal information.

Emails all seem authentic. Emails all sent by noreply@email.apple.com

Reply

Received 3 emails from apple not in my name

Similar questions