Hi,
I have a Windows 10 and latest iTunes is not detecting my iPod but Explorer is. ITunes is detecting my two iPhones.
I dont have the 'Mobile Device Support' folder and cant re-install the drivers. Where can I get this folder/drivers?
Mike
iPhone 5s, iOS 10.1.1
Seen the "If you use a Windows PC" section in:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
and follow the steps in the appropriate subsection of the article depending on where you downloaded iTunes. If you still have problems, see the "If your device still isn't recognized" section in the same article.
Seen the "If you use a Windows PC" section in:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
and follow the steps in the appropriate subsection of the article depending on where you downloaded iTunes. If you still have problems, see the "If your device still isn't recognized" section in the same article.
Hi Javaliga,
"If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. "
I think this is my problem as the Device Manager does not show this driver. The directory where it should be is not on my laptop. Any ideas where can I get an install for this?
Mike
You're welcome. 🙂
tt2
Hi,
I followed this link Troubleshooting issues with iTunes for Windows updates
I had ITunes from Windows Store, uninstalled that and the 32/64 Apple Application Support & Bonjour.
Installed ITunes from Apple and now the iPod is working -:)
Thanks for your help & support.
Mike
ipod - Mobile Device Support
