mbox 3rd gen disappeared from macbook pro

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Level 1

8 points

mbox 3rd gen disappeared from macbook pro

I have a macbook pro 2017 with 4 ports.

Up until today, I'd been using my mbox gen 3 with protools 2018 with no problem.

Today I needed to work on a project away from home, so had to go through some steps to get the pro tools aggregate working - I unfortunately can't recall what I did.

My old macbook pro always had 4 drop down choices from the sound/midi utility

-built in input

-built in output

-pro tools aggeregate

-mbox

now, I can have either the mbox visible, or the aggregate, but not both.

Any suggestions?

I have the up to date drivers - the light is glowing a solid blue, I've re-started my machine, but no mbox.

My OS is up to date.

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS High Sierra (10.13.5), pro tools 12 / 2018

Posted on Jul 3, 2018 10:59 AM

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Answer 1

Jul 3, 2018 11:52 AM in response to eli176

Users who are running the latest MacOS versions are often startled to discover that, due to changes in what is acceptable for extensions, their third-party extensions did not load.

Be sure to check with the manufacturer and get the latest advice, as well as the latest software they have.

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Answer 2

eli176 Author

Level 1

8 points

Jul 3, 2018 2:43 PM in response to Grant Bennet-Alder

Hi Grant,

Thanks for writing. Do you mean that, even if I just today went to Avid and re-downloaded and re-installed the driver, it could somehow not be communicating with apple?

I don't see another driver update, do you know if there's someplace else to look for extensions?

Thanks

Eli

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Answer 3

eli176 Author

Level 1

8 points

Jul 3, 2018 5:39 PM in response to eli176

update. this is the full list of all the steps I've taken:

When I got my new computer ( one month ago ) and plugged in mbox, the light was blinking.

I remembered I needed to install the drivers, so did that, and it all worked great.

Then today, for the first time I used the aggregate function, to use pro tools without the mbox.

In order to do this I had to:

Go into audio midi set up and select ‘add new device’ and then pro tools aggregate popped up as an option.

Now I can’t get it to recognize the Mbox again.

Steps I’ve taken:

Un-installed and re-installed the driver ( 3 times )

Turned the comp on and off

Unplugged and replugged in the Mbox

Gone into the playback engine - my only options are internal mic, internal speakers, and pro tools aggregate

Gone into system preferences - when I click on Avid Mbox, the virtual mixer comes up, but it says hardware not connected

Gone into audio midi set up and built in mic, built in output and pro tools aggregate i/o are listed

For some reason, they have stopped talking to each other and I can't figure out why.

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Answer 4

Jul 3, 2018 5:49 PM in response to eli176

Well now I know what some of my more technical answers must sound like to others.

I am not a sound guy, and never use anything more complex in this area than amplified headphones, so you are talking way over my head. I have no idea how all this stuff is supposed to present itself.

But when that happens, sometimes another place to ask is on the manufacturer's site, if they have a forum or an email answer/supports system or phone support.

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Answer 5

eli176 Author

Level 1

8 points

Jul 3, 2018 6:01 PM in response to Grant Bennet-Alder

ha - yeah.

thanks - i am posting in both spots looking for answers!

thanks for chiming in anyhow.

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mbox 3rd gen disappeared from macbook pro

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